Dorcas Odoh

DORCAS EJURA ODOH SHORT TERM RENTAL VIRTUAL ASSISTANT|AIRBNB COHOST CONTACT:-SKILLS Customer Service Property Management Communication Administrative Virtual Assistance CRM PROFILE Experienced Airbnb Virtual Assistant and Cohost with a proven track record of managing short-term rental properties. Expertise in guest communication, property management, scheduling, and optimizing listings for increased visibility and bookings. Proficient in various property management software and tools such as OwnerRez, Guesty, Hospitable, Lodgify, and Pricelabs. Skilled in coordinating cleaning, maintenance, inventory tracking, and ensuring a seamless guest experience. WORK EXPERIENCE TOOLS AND SOFTWARES Airbnb, Vrbo, BDC, Pricelabs, Touchstay,Hospitable, Breezeway, Lodgify, Guesty, OwnerRez, , Microsoft office, Google suite, Trello, Monday, Asana,Clickup. EDUCATION B.SC Computer Science Federal University Of Makurdi- Short term rental virtual assistant Oc Beachfront Rentals | Ocean City, Maryland, USA - Managed prompt guest communication and provided top-tier customer service throughout the booking and stay process. Coordinated cleaning and maintenance schedules, ensuring property upkeep and readiness for guest check-in and check-out via Ring Cam. Tracked inventory, ordered supplies, and managed property maintenance requests. Filed damage claims through Waivo or Airbnb to recover costs for property damage. Coordinated property management tasks using Breezeway for seamless operations. Integrated property management software and dynamic pricing tools such as Lodgify, and Pricelabs to maximize booking potential. Ensured guests signed amenities/liability waivers as part of the property rental process. PROFESSIONAL CERTIFICATIONS Diploma in customer service (Allison) Managing customers using technology(CRM) Allison Certificate of completion Short term rental Academy LANGUAGES ENGLISH References: Available on request Airbnb /VRBO Virtual Assistant/ Cohost - Kembo Homes LLC | Manchester, New Hampshire, USA Created and optimized property listings from scratch on platforms like Airbnb, VRBO, and BDC, driving increased visibility and bookings. Handled prompt guest communication and resolved inquiries quickly and efficiently. Scheduled cleaning and maintenance, ensuring properties were in top condition for each guest’s stay. Coordinated check-ins and check-outs using Ring Cam, ensuring smooth transitions between guests. Managed inventory and handled supply orders to maintain fully stocked properties. Filed damage claims through Waivo or Airbnb, recovering funds for any incidents. Coordinated property management tasks using Breezeway and integrated property management software,pricing, guest guide tools (Hospitable, Pricelabs, Touchstay)