Dorcas Muthiaine

DORCAS MUTHIAINE Tel:- Email:-linkedin.com/in/dorcas-mwendwa-a- SUMMARY I am a tech-savvy individual with a broad scope of experience in customer relations and management, office administration, communications and sales. With more than 5 years of experience, my expertise is in building and maintain customer/ partner relationsh ip, data analysis, and communications. I seek to delivers results for maximum impact whilst sharing new perspectives with team members so as to meet the strategies and goals of to the company. SKILLS ▪ ▪ ▪ ▪ ▪ ▪ Odoo ERP Software CRM Google Suite MS Office Excellent negotiations and influencing skills Good communication skills (written and oral) ▪ ▪ ▪ ▪ ▪ Strong interpersonal skills Listening Skills Strong attention to detail Ability to learn quickly Critical thinker and creative problemsolving abilities LICENSES & CERTIFICATIONS Inbound Sales Certified – Hub spot Academy Credential ID 7f7ddb3e59ad-b91c8b9f78bc8 Frictionless Sales – Hub spot Academy Credential ID 110eea901f1e4d00a2f22896f105b735 EXPERIENCE Sales Consultant - Africa Odoo, Nairobi, Kenya • • • • • Analyze and understand the customer needs, activities, challenges and pain points Show the software by providing tailored demonstration according to the customers' needs Provide customized quotes and negotiate conditions of the contract Deal with interesting people : SME's CEO, CFO, CTO and advising on the best business solution Develop and maintain relationships with a range of C-Level executives in order to provide quality support and experience. Sales Officer Komaza Forestry Limited, Kilifi, Kenya • • • June 2022- Current Aug 2018- May 2022 Prospect and qualify new sales leads Schedule meetings and presentations with prospects Track all sales activities in company CRM system and keep current by updating account information regularly • • • • • Report on the ongoing sales activities, market trends, and customer feedback for decision making Closing sales and meeting the set monthly and quarterly sales revenue targets. Building sustainable relationships with customer accounts through interactive communication and ensuring repeat business. Handling customer complaints, providing appropriate solutions as well as taking customer feedback to help improve service delivery. On-board new Customers and ensuring customer satisfaction and great customer experience on interaction with Customers. Senior Administrative Assistant Dec 2016-July 2018 Komaza Forestry Limited, Kilifi Kenya • Support senior managers and executives with daily clerical tasks. • Set up and maintain departmental/office budget and expenditures, and records for purchasing and travel, and credit card use. • Develop, implement, and improve office policies and procedures • Monitor and record financial transactions • Maintains calendar of events, recurring actions, deadlines, and report dates reminding staff of activities and dates as necessary. • Assist in conducting research and preparing reports and background information at the request of the office administrator. • Carry out basic data analysis and rectify problems and issues requiring attention EDUCATION Pwani University BSc. Hospitality and Tourism Management September 2012- May 2016 University of California, Irvine (Online) October 2021 -November 2021 Certificate in Effective Problem-Solving and Decision- Making SME Heroes Marketer Programme (Online) Certificate in Digital Marketing and online Sales January 2021-March 2021 E-Learning College (Online) Certificate in Customer Service May 2020 -August 2020 Udemy (Online Courses) Certificate in Practical Sales Techniques May 2020 -June 2020 REFEREES Mr. Nicholas Njiru Marketing Data Senior Manager Coca-Cola - Nairobi Email:-Tell: - Ms. Alice Odundo Lecturer Pwani University Email:-Tell: - Dr. Daniel Mghongo Medical evacuation Coordinator United Nations - Mali Email:-Tell: + -