Dorcas Michael

Hello, I’m Dorcas.

With 3+ years in administrative support and Customer Service, I’ve developed strong skills in managing schedules, handling client communications, automating workflows, supporting day-to-day operations, and ensuring clients felt heard and helped; both in fast-paced offices and remote settings.

In a recent role, I reduced scheduling conflicts by 90% through effective calendar management and effective communication, This helped my client avoid missed meetings, and stay ahead of deadlines.

As a Versatile Virtual Assistant and a Trained Animal Scientist specializing in administrative support, customer service, calendar & email management, and Workflow Automation. I help professionals, founders and entrepreneurs stay organized & focused by automating repetitive tasks that slow them down.

Think; inbox zero, stress-free scheduling, and admin operations that gives you back hours in your week

Tools I Use:

• Gmail

• Google Workspace (Docs, Sheets, Calendar)

• Microsoft Office

• Zapier

• Trello / Asana / Calendly

• HubSpot / Salesforce / CRM platforms (for sales support)

Skills:

• Email Management

• Customer Support

• Calendar Management

• Wotkflow Automation

• Appointment Scheduling

• Data Entry / Document Handling

• CRM Automation

How I Work:

Daily or Weekly Progress Updates through;

Google Meet, Slack, Zoom, or your preferred tools.

Let’s work together to make your workflow smoother.

I’m just a DM away.