Dorcas Kang'ethe

Dorcas Kang’ethe Virtual Assistant | Administrative Support | Remote Professional Email:-LinkedIn: www.linkedin.com/in/dorcas-kang-ethe TEL: - Address: Nairobi, KE Professional Summary Highly organized and detail-oriented Virtual Assistant with over 3 years of experience supporting executives, nonprofits, and wellness professionals across various industries. Proven track record in calendar and inbox management, recruiting, client communication, and administrative coordination. Adept at working in fast-paced, remote environments with strong time management, confidentiality, and problem-solving skills. Passionate about helping leaders focus on high-impact work by streamlining operations and providing reliable virtual support. Skills ●​ Proficient in calendar and schedule management, email and inbox organization, travel arrangements, itinerary planning, and meeting coordination with accurate note-taking. ●​ Skilled in data entry, database management, and document preparation with strong attention to detail and formatting precision. ●​ Highly organized and detail-oriented, with excellent time management and prioritization abilities to handle multiple tasks efficiently. ●​ Strong problem-solving and decision-making skills, maintaining confidentiality and discretion in all interactions. ●​ Flexible and adaptable in fast-paced environments, demonstrating self-motivation, independence, and a proactive approach to responsibilities. ●​ Motivated, resourceful, organized, and creative spirit. ●​ Reliable, fast learner, professional, and a team player. ●​ Social media management (Instagram, Facebook, LinkedIn) ●​ Basic graphic design (Canva, Adobe Express) ●​ Content scheduling tools (Buffer, Later, Hootsuite) ●​ Microsoft Office Suite (Word, Excel, PowerPoint) ●​ Google Workspace (Docs, Sheets, Calendar, Drive) ●​ Project management tools (Asana, Trello, ClickUp, Notion) ●​ CRM tools (HubSpot, Salesforce, Zoho) ●​ Video conferencing tools (Zoom, Google Meet, Microsoft Teams) ●​ Time-tracking tools (Toggl) Work Experience Womenful Voice / Virtual Assistant & Recruiter NOV 2024 - PRESENT, Remote ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Thornton, Colorado US Assisted in recruiting, onboarding, and training volunteers while maintaining detailed records and updating databases. Organized volunteer recognition events, fostering a collaborative and positive environment. Acted as a liaison between the People Manager and volunteers, ensuring clear communication via Slack. Conducted research and compiled reports on team performance and best practices for engagement. Leveraged tools like Asana, Trello, and Google Workspace to streamline project coordination. Crafting and posting job descriptions. Screening resumes and scheduling interviews. Coordinating and conducting interviews. ●​ Managed calendars, scheduled meetings, prepared agendas, and documented minutes to ensure smooth team operations. ●​ Managing onboarding and orientation processes. ●​ Maintaining employee records and HR documentation. ●​ Assisting with employee engagement initiatives. Haitian Heritage House / Executive Virtual Assistant NOV 2024 - PRESENT, Remote Trenton, New Jersey, US ●​ Managed complex calendars and prioritized scheduling, reducing client time spent on coordination by 30% ●​ Organized and filtered email communication, cutting inbox clutter and improving response time by 40% ●​ Prepared meeting agendas and follow-ups, helping clients stay aligned and accountable across projects ●​ Created and maintained digital filing systems and business documents, improving accessibility and organization ●​ Supported client projects by managing timelines, updating CRMs, and ensuring key tasks were completed on schedule ●​ Booked personal appointments as needed, contributing to improved work-life balance ●​ Acted as a gatekeeper for communication and task prioritization, enabling clients to focus on high-value work. Naseeha Mental Health / Virtual Administrative Assistant AUG 2024 - JAN 2025, ●​ ●​ ●​ ●​ Remote Mississauga, Ontario Canada Entered and managed data in databases, ensuring accuracy and consistency. Coordinated calendars, scheduled appointments, and responded to inquiries via calls, emails, and chat. Created and compiled detailed reports, analyzing data trends for better decision-making. Ensured compliance with privacy regulations while handling ●​ sensitive information securely. Supported cross-departmental tasks, enhancing team collaboration. Laboratory & Allied Pharmaceuticals / Medical Representative SEP 2022 - JUL 2024, Onsite Nairobi, Kenya ●​ Analyzed client needs, identified gaps, and offered effective pharmaceutical solutions. ●​ Increased brand awareness through targeted marketing and advertising campaigns. ●​ Built and maintained relationships with healthcare providers, leading to consistent sales growth. ●​ Exceeded sales targets by developing strategic approaches and ensuring customer satisfaction. Sunveat Food Limited / Sales Representative JUL 2017 - AUG 2022, Onsite Nairobi, Kenya ●​ Resolved over 100 customer inquiries via phone, email, and chat daily, ensuring timely deliveries. ●​ Partnered with internal teams to address customer issues, enhancing satisfaction and retention. ●​ Conducted training sessions for new merchandisers, improving team efficiency within two weeks. ●​ Maintained accurate customer records and provided regular performance reports. Family Bank / Customer Care Representative JAN 2014 - DEC 2015, Onsite Nairobi, Kenya ●​ Responded to customer inquiries via multiple channels, providing product and service information. ●​ Assisted with troubleshooting, policy clarifications, and technical issues to resolve customer concerns. ●​ Ensured client satisfaction through empathetic communication and timely follow-ups. ●​ Logged customer interactions accurately, enabling seamless resolution tracking. Education KCA University / Diploma 2021 - 2023, NAIROBI, KE Business Management (DBM) Certifications ALX / Virtual Assistant Programme ALISON / Diploma in Customer Service