Dorcas Izah

DORCAS IZAH Remote Telemarketing | Lead Qualification | Customer Support Specialist Nigeria | Open to Global Remote Opportunities PROFESSIONAL SUMMARY Results-driven Remote Telemarketing and Customer Support Professional with 7+ years of B2C experience across telecommunications, insurance, finance, and consumer services. Proven success in high-volume cold calling, appointment setting, lead qualification, retention, and conversion-driven communication. Tech-enabled communicator with hands-on knowledge of AI tools and workflow automation for modern remote sales environments. CORE SKILLS & COMPETENCIES Outbound & Inbound Calling • Cold Calling • Appointment Setting • Lead Qualification • Objection Handling • CRM & Google Sheets • High-Volume Dialing • Remote Operations • Team Leadership PROFESSIONAL EXPERIENCE Team Lead / Operations Supervisor – Bee Solutions (Remote) | 2025 – Present Led and developed remote calling teams, surpassed performance targets, and contributed to a 556.83% increase in qualified opportunities during automated dialing campaigns. Improved workflow efficiency and accountability across multiple client accounts. Telemarketing Representative – Bee Logistics Operations (Insurance, Remote – US) | Nov 2024 – Present Handled 200+ inbound and outbound calls per shift, set 20+ appointments daily, and delivered 6+ qualified transfers consistently while overcoming objections and maintaining accurate lead records. Telemarketing Representative – Pjek Enterprise (Telecommunications, Remote) | Nov 2021 – Oct 2024 Managed high-volume calling, qualified leads using structured scripts, maintained CRM records, and earned “Qualifying Champion” recognition multiple times for top performance. Customer Support Representative – Topnotch Recovery Agency (Financial Services) | Jul 2020 – Nov 2021 Conducted customer outreach, supported retention, recovered outstanding payments, and earned Staff of the Month awards twice for exceptional performance. Customer Support Representative / Appointment Setter – Ovis Massage (Consumer Services) | Feb 2017 – Apr 2020 Promoted services, conducted follow-up calls, trained new staff, prepared revenue reports, and consistently generated ■40,000+ in daily revenue while serving 30+ customers per day. EDUCATION & CERTIFICATIONS Higher National Diploma (HND) – Mass Communication AI Fundamentals & Applied Learning – NESTUGE AI Learning University Automation & Workflow Optimization – Zapier Learn TOOLS & REMOTE READINESS CRM & Lead Management Systems • Automated Dialers & VoIP • Google Sheets & Docs • Zoom & Google Meet • Reliable Remote Workspace