Dorcas Fashina

Dorcas Fashina OPERATIONS & CRM VIRTUAL ASSISTANT Remote Nigeria Available Immediately PROFILE Professional Summary Detail-oriented Operations and CRM Virtual Assistant with 3+ years of hands-on experience helping SaaS startups, e-commerce brands, real estate agencies, and coaching businesses streamline their operations. Proficient in HubSpot, Salesforce, and Zoho CRM setup and management, workflow automation via Zapier and Make, and building admin systems that reduce manual work and improve team output. Known for being reliable, proactive, and easy to work with across time zones. EXPERIENCE Work Experience 2022 — Present Operations & CRM Virtual Assistant Freelance — Independent Contractor | Remote ■ Set up and fully configured HubSpot, Salesforce, and Zoho CRM for clients in SaaS, e-commerce, and real estate, including pipelines, deal stages, custom properties, and email integration. ■ Automated lead follow-up sequences, client onboarding flows, and internal notifications using Zapier and Make, reducing manual admin effort significantly. ■ Built Notion-based operations workspaces with client onboarding trackers, SOP libraries, task management dashboards, and calendar workflows. ■ Provided ongoing CRM data cleanup, contact management, pipeline reporting, and general admin support for retainer clients. ■ Managed executive email inboxes, calendars, and scheduling for founders and small business owners across different time zones. ■ Collaborated directly with clients to identify process gaps and deliver tailored systems solutions. SKILLS Core Skills & Tools CRM Management HubSpot, Salesforce, Zoho CRM Workflow Automation Zapier, Make (Integromat) Operations Systems Notion, SOP Design, Onboarding Admin Support Calendar, Email, Data Entry Project Tools Trello, Asana, ClickUp Communication Slack, Zoom, Google Meet EDUCATION Education BSc Business Administration National Open University of Nigeria NCE — Theatre Arts / Yoruba Language Adeniran Ogunsanya College of Education, Lagos CERTIFICATIONS LANGUAGES ■ HubSpot CRM Certification (HubSpot Academy) ■ English — Fluent ■ Salesforce Admin — Trailhead Badges ■ Yoruba — Native Speaker ■ Zoho CRM Certified User Dorcas Fashina Operations & CRM Virtual Assistant | Remote