Dorcas Enape

DORCAS IYE ENAPE • Address: Oba Akinjobi way, Block 4, Flat 4, GRA, Ikeja, Lagos State, Nigeria. • Phone Number:-. • E-mail:-CAREER SUMMARY Resourceful professional with a track record of providing administrative and customer support to drive competitive growth. Strong team player with an appreciation and understanding of the importance of sales and marketing as a function within a business. Now focused on continual professional and personal growth, including the provision of potential solutions to product and service-related problems. WORK EXPERIENCES Feb. 2022 – Present FINCHGLOW TRAVELS, www.finchglowtravels.com Ikeja, Lagos State. Business Development Executive (Hybrid) • • • • • • Business development and sales growth. Leadership and training. Client relationship management and retention. Technology utilization & automation. Financial and credit management. Innovation and value addition. Account Manager (Hybrid) • • • • • • Feb. 2020 – Jan. 2022 Managing accounts and meeting exceeding targets relating to revenue growth and profit margin. Participating in sales presentation to describe account management process. Identifying incremental sales opportunities within a portfolio of customers. Building and maintaining strong relationships with both internal and external customers at all levels. Ensuring clients’ retention by exceeding clients’ expectations at every interaction. Developing clear and effective written proposals for current andprospective customers. FOOD CONCEPTS PLC, Opebi, Lagos State. www.foodconceptsplc.com Customer Support Officer • Provided information to customers about orders, company services and products in person or via telephone & email. • Recorded all queries and resolved assigned incidents within preagreed timescales. VOLUNTEER ACTIVITY AQUAWORLD, Lagos State. January 2022 – Present. www.aquaworld.org.ng Volunteer • Aquaworld is an organization of young individuals focused on projecting the aesthetic values of the aquatic environment through advocacy, events, projects, research and volunteerism. • I participate in activities that promote ocean health through execution of grass-root projects in coastal communities. SUMMARY OF CORE SKILLS • Demonstrated skill in creating, implementing and enforcing business policies and standards. • Capable of minimizing turn-over by following clear performance expectations. • In-depth understanding of effective negotiation and persuasion tactics. • Good verbal communication skills (sincere and articulate. • Ability to multi-task, set priorities and manage time effectively. • Ability to listen and probe effectively to determine customer’s real needs. • Ability to identify and assess customers’ needs to achieve satisfaction. • Ability to ensure all customer feedbacks and complaints are appropriately logged for tracking. • Ability to ensure that all escalated disputes are properly reviewed and resolved within the agreed service level agreement. • Ability to provide feedback on the efficiency of the customer service process. • Adept in Microsoft Office and social media applications. EDUCATION 2022 – 2024 UNIVERSITY OF LAGOS, Akoka, Lagos State. Masters Degree in Managerial Psychological. 2014 – 2018 OBAFEMI AWOLOWO UNIVERSITY, www.oauife.edu.ng Bachelor of Science in Psychology (2nd Class Upper). Ile-Ife, Osun State. 2006 – 2012 IKEJA SENIOR HIGH SCHOOL, West African Senior School Certificate Examination Ikeja, Lagos State. CERTIFICATIONS • The Fundamentals of Digital Marketing, Google, 2020.