Dorcas Benard

DORCAS OMOWIYE BENARD Kubwa, FCT, Abuja 901101 Dorcasbenard997@gmail - PROFESSONAL SUMMARY Detail-oriented and dedicated virtual assistant with proven experience in providing comprehensive, administrative support to C-Suite executives and start-up business ownwers. My mission is to help businesses and professionals thrive by streamlining their operations, manage their time efficiently, and achieve their goals. i bring a proactive approach, a keen eye for details and a commitment to excellence in every task i undertake. WORK EXPERIENCE Bentoria Travels Travel Booking Assistant Abuja, FCT Mar 2020 - Jul 2024 Coordinated and customized travel itineraries based on client preferences and requirements, ensuring seamless experiences. Maintained and updated client records with attention to accuracy and confidentiality. Provided timely and detailed information about bookings, travel plans, and itineraries, ensuring clarity and client satisfaction. Resolved client inquiries and issues promptly, demonstrating excellent problem-solving and communication skills. Utilized online booking tools and management systems to streamline operations and maintain high efficiency. Mrs Naomi (CEO: Naomela Travels) Personal Assistant Abuja, FCT Dec 2016 - Nov 2017 Organized and maintained digital files, email inboxes, and schedules to streamline daily operations and enhance productivity. Managed an accurate and detailed to-do list, ensuring tasks were prioritized and completed on time. Coordinated executive air travel, hotel accommodations, and meeting agendas with attention to detail and efficiency. Scheduled and set up video conference meetings, ensuring smooth connectivity and professional execution. EDUCATION Abuja, Fct University of Abuja Bachelor of Science: Education And Biology (B.Sc.Ed) Dec 2017-Dec 2021 SKILLS Administrative Support: Proficient in handling a wide range of administrative tasks including email management, calendar scheduling, travel arrangements, and document preparation. Project Management: Skilled in managing multiple projects simultaneously, ensuring timely completion and quality results. Communication: Strong verbal and written communication skills, ensuring clear and professional interactions with clients. Time Management: Expert in prioritizing tasks and managing time effectively to meet deadlines and exceed client expectations Problem Solving: Adept at identifying issues and implementing effective solutions to enhance productivity and efficiency. ADMINISTRATIVE TOOLS EXPERTISE Email Management: Microsoft Outlook and Gmail Calendar Management: Google Calendar and Calendly Project Management: Trello, Asana, Monday.com and Clickup Communication Tools: Slack, Microsoft Teams, Zoom and Google Meet. File Management: Dropbox and Google Drive. Document Creation and Management: Microsoft Office Suite (Word, Excel, Powerpoint) and Google Workspace ( Docs, Sheet, Slides)