Dorathy Adegor

DORATHY OROMUROMO ADEGOR DORATHY OROMUROMO ADEGOR Customer Support Specialist | Sales & Virtual Assistant-| -, +234,- 📧 📞 --●​ PROFESSIONAL SUMMARY I am a customer-focused professional with experience in handling inquiries, resolving complaints, and supporting sales processes. I am passionate about delivering fast, efficient, and empathetic service while helping businesses improve customer satisfaction and conversions. --●​ KEY SKILLS - Customer Support (Email, Chat, Calls) - Complaint Resolution - Lead Generation & Follow-ups - Communication & Relationship Management - Time Management & Organization - CRM & Tracking Tools --●​ PROFESSIONAL EXPERIENCE Customer Support / Sales Assistant – ASAP TICKETS (July 2025 - Present) - Managed daily customer inquiries across multiple channels - Resolved customer complaints efficiently while maintaining professionalism - Followed up with leads to improve engagement and conversion - Maintained organized records of customer interactions Key Achievement: Improved response time and organization by implementing a simple tracking system for customer inquiries and follow-ups. --●​ CASE STUDY Problem: Customer inquiries were delayed due to lack of a structured tracking system. Action: Created a simple tracking system using spreadsheets and introduced response templates to improve speed and consistency. Result: - Faster response time - Improved customer satisfaction - Better lead follow-up and conversion --●​ TOOLS & TECHNOLOGIES - Google Sheets / Excel - Email Platforms (Gmail, Outlook) - Communication Tools (Slack, WhatsApp) - CRM Tools (CMS) --●​ SAMPLE WORK A.​ Project Overview At ASAP Tickets, I worked remotely in a dual role supporting both customer service and sales operations. My responsibilities included responding to customer inquiries, resolving issues, and guiding potential customers toward making informed purchasing decisions. --- B.​ Objective To enhance customer satisfaction while contributing to sales growth by delivering timely support, building trust, and effectively communicating product/service value. --- C.​ Scenario A potential customer reached out with concerns about a service offering, unsure whether to proceed with a purchase. The interaction required both problem-solving and sales skills to address concerns and encourage conversion. --- D.​ Actions Taken 1. Customer Engagement - Responded promptly and professionally to the inquiry - Asked questions to understand the customer's needs and concerns - Built rapport through a friendly and helpful tone 2. Product Knowledge & Clarification - Clearly explained the service, features, and benefits - Addressed objections by providing accurate and reassuring information - Simplified complex details for better understanding 3. Sales Support - Positioned the service as a solution to the customer's need - Highlighted key benefits and value - Encouraged decision-making without being pushy 4. Follow-Up & Closing - Followed up to answer additional questions - Maintained communication until the customer made a decision - Ensured a smooth transition after purchase --- E.​ Outcome - Increased likelihood of customer conversion through effective communication - Positive customer experience and satisfaction - Strengthened trust between customer and platform --- F.​ Skills Demonstrated - Customer Support & Complaint Resolution - Sales & Persuasion Techniques - Communication & Active Listening - Relationship Building - Problem-Solving - Remote Work Efficiency --- G.​ Tools & Platforms Used - Client Management System - Chat & Email Communication Tools - Basic CRM-style tracking (task-based systems) --- H.​ Key Achievement (Optional Add-On) - Consistently handled multiple customer interactions daily - Contributed to improved customer engagement and retention - Maintained professionalism under pressure --- I.​ Key Takeaway This role strengthened my ability to balance customer satisfaction with sales objectives, ensuring that customers felt heard while also driving business results. --- 📧 📞 ●​ CONTACT--, -