Dorathy Adegor

Resolved 50+ daily inquiries across support channels, consistently maintaining a 95% Customer

Satisfaction (CSAT) score through active listening and efficient problem-solving.

● Used CRM tools such as Zendesk and HubSpot to manage and track customer interactions.

● Optimized service efficiency by Identified common customer complaints analyzing feedback and service

data from over 1,200 customer interactions.

● Answered difficult questions about accounts and payments while staying friendly and keeping a 95%

satisfaction rate.

● Followed up with customers to ensure their issues were fully resolved