Donnylith Araneta

DONNYLITH ARANETA Experienced Customer Service Rep and Team Manager with over 8 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving, and building customer loyalty. WORK EXPERIENCE Real Estate Virtual Assistant (Project-based) CONTACT INFORMATION MJSS SEPT INVESTMENTS 2020 - DECEMBER 2020 Cold Caller / Appointment Setter - Toril, Davao City Philippines 8000 CRM Management Team Manager ALORICA - JULY DAVAO 2018 - JULY 2021 TELEPERFORMANCE live:.cid.5fd7ae25df0bb35 SEPT 2014 - JULY DAVAO 2018 Leads a team of 15-20 CSRs EDUCATION BACKGROUND Ateneo de Davao University BS in Commerce - major in Management Accounting In-charge of overseeing team performance and overall adherence (Quality and Operations) Coach to success through daily feedback Drive performance to achieve KPI goals/targets Quality Assurance Analyst TELEPERFORMANCE SPECIALIZATIONS NOV 2013 - SEPT 2014 Responsible for monitoring and scoring calls to enhance coaching sessions and help develop agents. • Cold Calling/Appointment Setting • CRM Management • Multi-tasking • Troubleshooting • Conflict Resolution • Data Entry • Records Management • Customer Retention Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance team. Participate in calibration sessions with Operations, Training, and Quality team.