Donnie Ray C. Dorado
Block 5 Lot 5 Jade Street Medallion Homes
Brgy. Ibayo Marilao Bulacan 3019
Email:-Cell Phone: -
Telephone No:-
Expertise
Part time English teacher at 51TALK
VXI Global Solution (October 2010-Present)
Worked as a Sales representative for DirecTV Satellite TV. As an inbound account
the primary objective is to close a sale for prostective clients who’s interested on getting a
satellite TV. Worked as agent for a year and a half then got promoted as a Subject Matter
Expert. Main role is to listen and coach to on-boarding and fresh agents for their selling
skills. Second is creating a spief and extra incentive to hype the agents to close more sales.
Got transferred as a Customer Care Professional (CCP) in American Express US
account. As a CCP, I am in charge of processing credit card payments, balance
reconciliation, billing dispute, card replacement and activation, fraud case set up, online
account assistance and troubleshooting, and enhancing relevant offers.
Startek Ltd. (March 2010-September 2010)
Worked as a Customer service agent to cater prepaid account for T-Mobile USA,
and is responsible for refilling prepaid phones, billing dispute, unlocking locked phones
and also basic troubleshooting.
Work Experiences
Teleperformance Philippines (October 2007-March 2010)
Customer Service Agent for Sprint. Responsible for handling postpaid account
such as bill dispute, phone activation, basic trouble shooting and upselling.
Jollibee Foods Corporation
Worked as service Crew. Responsible on taking customer’s orders and
maintaining the cleanliness and condition of the dining area.
Educational Backgound
Had degree in Bachelor of Science Major in Nursing San Pablo Colleges College of
Nursing in San Pablo City Laguna
Character references
Available upon request.
I hereby certify that the above information is true and correct to the best of my
knowledge and beliefs.
Donnie Ray C. Dorado