Donne Marlon Napuran

DONNE MARLON L. NAPURAN Address: Pasig City, Philippines E-mail:- OBJECTIVE WORK EXPERIENCES To be affiliated with a fast-paced company, where I can prove myself efficient in working with individuals tailored with integrity and excellence, whose goal is to promote global quality service that will produce a competent and profitable client while showing reliability to the business; To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills in the business and in technological advancements. Delight Prints Client: Singaporean Client (January 2019 – February 7, 2021) Role: Digital Marketing and Social Media Management • • • • • • eCommerce and Lead generation Funnel Running Cold and Warm Campaign Ads in Facebook and Instagram Creation, publishing and management of relevant, original, high-quality content. Development of brand awareness and online reputation Create a regular publishing schedule on Social Media Email Marketing through Klaviyo and MailChimp TaskUs Inc. BGC Taguig, Philippines (December 2014 – December 2018) Role: Assistant Team Leader, Subject-Matter Expert, Email/Call Customer Support • Deliver information and answer questions in a positive manner whether via chat, phone or email • Provide expert tier 2 support to tier 1 agents • Helps the Team Leader to manage teams in terms of daily coaching, quality assurance, and with daily deliverables Victory Christian International School #339 Robinson Circle Subd., Captain Henry Javier Drive, Brgy. Oranbo, Pasig City (May 2014 – September 2014) Role: IT Support • Troubleshoots computers, routers, and printers • Installs and updates necessary softwares to computers • Configures WatchGuard™ Firewall Autodraft Technical Services, Inc., Unit 1101 i-Square Building, 15 Meralco Avenue, Ortigas Pasig City, Philippines (July 2013 – April 2014) Role: Admin Assistant • Downloads and organizes documents from US FTP and/or Client FTP/Boxnet, Dropbox or Cloud. • Processes drawing submittals to be sent to the US; ensure completeness of the package per submittal checklist. • Maintains required ISO documents for the assigned projects • Writes notification email regarding the Engineering Drawings and/or Architectural 3D model/s that are sent to US. • Coordinates with local Project Managers for the Architectural and Structural Drawings to be released or send to U.S. Project Managers through FTP Telus International Philippines, Inc., 5/F Market Market, Fort Bonifacio Global City, Taguig City, Philippines (December 2011 – July 2013) Role: Customer Support Representative/Player Advocate Account: Zynga games • Handles/Answers inquiries of the premium paid players through chat and email • Reports game errors or “bugs” to the Game Studio for a fix Bank Of The Philippine Islands (BPI), BPI Head Office, Ayala corner Paseo, Makati City, Philippines (June 2009 – October 2010) Asset Management and Trust Group - System and Project Management (AMTG-SPM) Role: System Support Administrator • Responsible for supporting nationwide branches on BPI Investment Fund transactions. • Demonstrates strong first line support by providing detailed instructions to bank tellers, managers and officers on navigating the Funds Distribution System (FDS) and Investment Fund System (IFS). • Serves as a technical support and floor LAN administrator for AMTG. • Directly contributed to the achievement of AMTG-SPM’s award as the Best Supporting Team for 2010. IBM Business Services, Inc., Libis, Quezon City, Philippines (June 2008 – October 2008) Learning Services Department (On-the-Job Training) Role: Technical Lab Support • Supported IBM instructors in setting up software lab workstations to be used by enrolled students. • Acts as a technical assistant in troubleshooting workstation and LAN difficulties during classes. EDUCATION COLLEGE RTU (Rizal Technological University), Boni Avenue, Mandaluyong City (2004 – 2009) • Bachelor of Science in Computer Engineering COMPETENCIES Network Technologies Proficient in Local Area Network (LAN) and Wide Area Network (WAN) topologies Programming Languages Familiar with Enterprise Java (J2EE) – JSP and Servlets, C and C++. Knowledgeable in Visual Basic, JavaScript and Assembly Language. Development Technologies and Methodologies Knowledgeable in SQL and MS Access Proficient in HTML and ASP.NET. CERTIFICATIONS Google IT Support Professional Certification (pending/currently enrolled) Wordpress Web Development Certification (pending/currently enrolled) Search Engine Optimization Certification (pending/currently enrolled) Cisco Certified Network Associate (Semester 1) Unit Investment Trust Fund (UITF) Certified, May 2010 Anti Money Laundering Act (AMLA) Certification, October 2009 TRAININGS AND SEMINARS ATTENDED CCNA Exploration Semester 1, National Computer Center, April 2010 – June 2010 Skills acquired: • Use network protocol models to explain the layers of communications in data networks; • Design, calculate, and apply subnet masks and addresses; • Build a simple Ethernet network using routers and switches; • Employ basic cabling and network designs to connect devices; • Use Cisco CLI commands to perform basic router and switch configuration and verification. • Analyze the operations and feature of the transport and network layer protocols and services. CISCO Configuration, February 2009 Programmable Logic Controller (PLC), February 2009 PERSONAL PROFILE Born on July 14, 1987. Fluent in English language. A Born-Again/Evangelical Christian. Special interests drawing, reading books, singing, playing guitar, basketball, billiards and badminton.