Donnalyn Abasolo

DONNALYN L. ABASOLO Technical/Customer Support Representative/ Administrative Assistant Dedicated and reliable Customer Service representative with significant knowledge and experience in solving problems carrying out tasks.- Cebu City, Philippines - Work Experience: Technical Support Representative/ Personal Consultant/Sales after Support Agent/Chat Support 1&1 Ionos Internet Philippines (https://ionos.com/) June 2010- March 2019 Achievement/ Tasks - Email support; can process at least 50-80 emails per day - Chat support - Performing Personal Consultant; a dedicated person who will managed the customer’s account depending on their request. - One of the best top 10% out of 100 agents when it comes to quality, productivity and overall customer service journey. - Consistent TOP AGENT OF THE YEAR from -) - Almost 10 years of experience in giving excellent customer service Part Time Online English Teacher Bibo Global (https://bibo.com.ph/) April 2017- Present Achievement/ Tasks - Teaching English online to students from different cultures (Japanese,Taiwanese,Koreans) Can simplify things which makes most of my students understand the lesson easily Able to multitask, creating a fun vibe and remarkable learning experience School Registrar Datamex Institute of Computer Technology August 2009- December 2009 Achievement/ Tasks - Receiving Accounts Payable Updating Student records using Microsoft Office (Excel, Word) Answering queries from parents through phone or personal interaction Dealing with complaints from parents and students SKILLS AND COMPETENCIES: Clear Communication Data Entry Fast Leaner Customer Care Goal Oriented Result Oriented Time Management Passionate Team Player Trust Worthy Committed Keen to details EDUCATION: Datamex Institute of Computer Technology Computer Secretarial University of Southern Philippines Foundation Bachelor of Science in Information Technology Cebu Technological University Diploma for Professional Education (DPE) Licensed Professional Teacher