Donnald BARISO
Technical Customer Support VA
BPO Work Experience
Personal Technology Expert Shore Solutions Incorporated Mandaluyong City
/ From October 2016 to February 2017
Technical Support Sales Representative Comodo Security Mandaluyong City
/ From December 2014 to April 2016
Global Service Desk 77 Global Services Incorporated Pasig City / From
January 2012 to December 2012
Technical Support Engineer Sykes Asia Quezon City / From February 2011 to
October 2011
Sales Upgrade Technician Alorica Incorporated Pasig / From October 2004 to
February 2010
Freelancer/Homebased Work Experience
Web Scraper/VA The Door Digital Work From Home - Philippines / Since
October 2021
Gathering data such as names, companies, addresses, websites/URLs, emails,
phone numbers, social media URLs, and titles. Collate the data info CSV then
upload it to CRM.
IT Support End-User SanGuard IT Homebased/Freelance / From July 2020 to
February 2021
Helpdesk Task for MSP using Zoho Assist, ITArian, Freshdesk, and other
windows applications
Web Scraping/Support Zivvy Marketing LLC Homebased/Freelance / From
January 2020 to May 2020
Work with researchers to develop custom web scrapers and crawlers to
facilitate automated data collection for ongoing client projects. Advise
company management on data best practices, and propose solutions to datarelated challenges
Shopify Assistant/Customer Support Kelly Tkacs Homebased/Freelance /
From August 2019 to November 2020
Created the store for the client and became the customer support for it. The
store sells fantasy miniature such as Warhammer, Age of Sigmar, Titanicus,
Dropzone Commander, and many more.
Order-Shipment/IT Support NightOwnComputers & PriceDuck LLC
Homebased/Freelance / From June 2017 to November 2017
Processing orders, shipping fulfillment, customer service who bought products
from Amazon by clicking the BuyBox of PriceDuck LLC.
Amazon/eBay Customer Support Freedom Quest LTD Homebased/Freelance /
From July 2018 to August 2019
Dispatching orders using MOW (Mail Order Work), Answering customer
queries, attaching tracking numbers, providing partial refunds, purchase an
item if the inventory shows low in stocks
168 Acasia Street, Maricaban
Barangay 184, 1300 Pasay
www.itechonline.ltd
Philippine, Filipino
-
Education
B.S. Computer Engineering
Technological Institute of the
Philippines
Manila, Philippines
June 1999 - April 2004
Programming Language
HTML, CSS, Python, jQuery, Java
Programming, Assembly Language,
and Visual Basic
Shopify
Demos Store
cheerx-beer.myshopify.com
hawki-theme.myshopify.com
timekeeper-demo.myshopify.com
Webshop Created
www.hairburst.com
www.simplesurprises.com
www.wargametvshop.com
torontopopcorncompany.com
Computer Skills
Hubspot, Siebel, MOW, Zendesk, Live
Chat, xSellco, and many more.
Customer Support/VA RiteDeals Homebased/Freelance / From May 2018 to
June 2019
Home-Based - Created the store and became the support person. Answering
Customer all inquiries, Replacement, refunds, providing discounts, and
applying for partial discount and refunds
Online Chat Service Reissi Empire - Australia Homebased/Freelance / From
March 2017 to September 2017
IT TOOLS USED
NINJARMM, HP SERVICE MANAGER,
ZOHO ASSIST, ITARIAN, GOOGLE
LENS, ACTIVE DIRECTORY, CITRIX,
TEAMVIEWER
Answering chats from Australian customer who wants to buy the furniture
being displayed on their Magento store.
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