DONNABELL ONG
VIRTUAL ASSISTANT
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
come up with interesting
ideas for unforgettable
marketing campaigns.
CONTACT
4401-E Baron St.,
Brgy. Tejeros, Makati
City, Philippines.-
-
in/donnabell-ong6703bb170
EDUCATION
Far Eastern University
BS Medical Techno;ogy
SKILLS
• Email Handling
• Calendar Management
• Internet Research
• Transcription
• Data Entry
• MS Word, Excel, PowerPoint
• Google Docs and Sheets
• WordPress Management
• Social Media Management
WORK EXPERIENCE
Teleperformance Ayala
May 11, 2010- July 10, 2018
Position: Quality Analyst
• Creates evaluations for agent’s performance based
on their call or e-mail handled.
• Retrieved and analyzed QA information to identify
root causes of performance gaps and other QA
problems.
• Responsible for scheduling a meeting with the
team leads as well as the agents to discuss recent
updates on company policies and the team
performance on QA.
• Send Q-Tips to make sure that the agents and the
leads are aware of the new policies and updates.
• Conduct calibration session to address agents’
behavior for every call scenario.
