Donna Segundo

Donna Pordan Segundo Email Support and Customer Service Representative Address: 16 Riviera Ave. Sitio Nagpuso, Sampaguita Village Taktak Rd. Brgy. Sta. Cruz Antipolo City Phone:- E-mail:- First-rate Customer and Technical Support with 3 and half years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in serving and assisting customers and subject matter expert on technical. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Skills Technical support and assistance★★★★★ Customer service and support★★★★★ Customer support and assistance★★★★★ Customer service and Communication Skills★★★★★ Technical Understanding★★★★★ Work History 2019-10 – 2020-06Customer and Technical Support Representative Alorica Philippines, Cubao, Quezon City Assist customer about billing and account concerns. Provide technical assistance on their devices and services. Process orders and check order status. Processed replacement of devices if necessary. 2018-09 – 2018-11Chat and Email Support 24-7 Intouch, Katipunan, Quezon City Broke down and evaluated user problems, using test scripts, personal expertise and probing skills. Provide technical assistance and process payments and account changes. 2018-03 – 2018-06Chat Support Representative Convergys Philippines, Eastwood Quezon City Assist customers regarding account concerns like billing. Process payments and orders. Provide information on customer inquiries. 2016-11 – 2018-02Customer Service Representative Quantrics Enterprise Inc. SM Taytay IT Park, Taytay Rizal Assisted customers in setting appointments, shipping and special-order requests and arranging merchandise pick-up at other locations. Used company troubleshooting resolutions tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 2015-08 – 2016-10Customer Account Executive The Results Companies, Q Plaza Cainta, Rizal Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers. Built rapport with customers and maintained loyalty by providing fast, knowledgeable service. Education 2006-06 – 2006-10Bachelor of Science: Computer Science Skill Power Institute - Antipolo City, Philippines Member of Student Council Organization Batch 2006 2002-06 – 2006-03High School Diploma San Jose National High School - Antipolo City, Philippines Coursework in TLE, MAPEH and English Elected Vice president of TLE Club in 2005 Feature editor of the official School English Newspaper Additional Information Top Agent in Results for the month of December 2015 and January 2016. Top 10% Agent in Quantrics and was awarded as part of the quarterly BELL All Star Awardees. MVP agent during nesting in Convergys Interests Watching movies online Listening to music Spending time with the family Playing mobile games