Donna Mercado

Donna Altovar Mercado 1763 Sitio San Miguel, Apas, Lahug, Cebu City 6000-Cell #: - Summary Professional and hardworking individual devoted to improving company’s reputation through exceptional customer service. A team player and independent worker. PROFESSIONAL BACKGROUND Customer Support and Publishing Services Representative Author Solutions, Inc. 6th Floor, TGU Tower, Asia Town, IT Park March 7, 2013- January 2016 Trave Specialist- Tier 2 Teleperformance (formerly known as AEGIS People Support) 4th Floor, Skyrise 1, Asia Town, IT Park February 2007- February 2013 SKILLS: Experienced professional with excellent customer service skills. Comfortable in pressure situations. Able to deal with difficult customer diplomatically. Able to meet deadlines and work with changing goals. Dedicated and hardworking. Work with diverse populations to build trust. Proficient in Microsoft Applications EDUCATIONAL BACKGROUND Tertiary Level: Bachelor's degree in Education major in Economics University of Science and Technology of Southern Philippines Claveria, Misamis Oriental, Philippines SY:- Secondary Level Talomo National High School Talomo, Davao City SY:- REFERENCES: Vanessa Marzo Customer Support Manager Author Solutions Inc. Cell #: - Lailanie Bacalla Tier 2 Supervisor AEGIS People Support Cell #: - Euniemar Cemine AEN Expert- AEN Management Team AEGIS People Support Cell #: -