Donna Mananguite

DONNA LYNN MANANGUITE AMAZON VIRTUAL ASSISTANT INTRODUCTION Hi there! I'm an experienced Customer Service Representative and Ecommerce VA for Amazon, Shopify, Shein and Tiktok stores and I’m ready to help. I can apply my expertise, skills and knowledge all together to grow your business. PROFESSIONAL SKILLS Amazon Seller Central Management Product Research Product Listing Social Media Management Customer Service Support Shopify Management CONTACT DETAILS Number:- Email:-website: https://donna-mananguite.mystrikingly.com/ skype: live:dlmananguite FREELANCING EXPERIENCE PRODUCT RESEARCH ASSISTANT, LISTING, FULFILLMENT AND STORE MANAGEMENT - SHEIN, TIKTOK AND AMAZON OMEO SUITES (OCTOBER 2023 - NOVEMBER 2024) Product Research Sourcing and Negotiating with suppliers Inventory management Keyword Research Listing Creation and Analyzing Products Confirming and Refunding orders Manually Shipping out orders for Shein and Tiktok stores SHIFT MANAGER / TEAM LEADER More Than 1 Solution LLC (August 2022 - May 2024) Oversee Customer Service Rep's perfomance Manage all schedules and attendance Monitor and assist payrolls Assist Reps around shifts Email Management Socila Media Management CUSTOMER SERVICES (CHAT AND EMAIL SUPPORT) More Than 1 Solution LLC (August 2021 - May 2024) Email and chat Support Account Creation Loading of accounts Process redeems SOCIAL MEDIA AND SHOPIFY STORE MANAGEMENT Sweat and Glow Sauna LLC (May 2020 - October 2022) Email and chat Support Product Fulfillment Inventory Management Social Media Engagement LEAD GENERATION SPECIALIST/EMAIL CAMPAIGNS Cherry Steels UK (March - July 2020) Email Campaign management Produced list of contact details and data Social Media Management MY INTERESTS CAREER PROGRESSION CUSTOMER SERVICES - GAMING (CHAT AND EMAIL SUPPORT) Studying and Exploring things Mountain Climbing Camping Cooking Arts and Crafts Painting and Sketching Research! research! and research! William Hill Customer Services Inc., August - January 2019 Assists customers via chat, email and phone Solves customers concern in a timely and friendly manner Provide the best customer experience at all time CUSTOMER SERVICE /INVOICING CLERK HKR Equipment Corp., April 2011 - July 2018 Prepares Invoices and Delivery Receipts. Compiling and distributing financial and statistical information such as budget spreadsheets analyzing questionnaires. Writing reports, company brochures, and similar documents. Organizing and hosting presentations and customer visits. Attend to client's inquiries and needs. ADMINISTRATIVE ASSISTANT HKR Equipment Corp., Septermber - April 2011 Performs general clerical duties like photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones,and office keys. Creates and modifies various documents using Microsoft Office. CHURCH VOLUNTEER POSITION WARD YOUNG WOMEN PRESIDENT The Church of Jesus Christ of Latter-day Saints (January 2021 - present) Serve on the ward council Serves as a ward council member who helps address needs in the ward and find solutions Serves as a representative of the Young Women Administer the organization. Teach the gospel of Jesus Christ.