DONNA MAE A.TADLA
Virtual Assistant
Work Experience
Flysavers Travel and Tours
JULY
2016
_
AUGUST
2025
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B11 L11 Diamond
Brgy.19B Bajada
Davao City, 8000
st.
Travel Agent Owner
Led a diverse team to achieve organizational goals through
effective communication and motivation.
Formulated innovative sales strategies that enhanced market
penetration and customer engagement.
Oversaw budget management processes to ensure financial
efficiency and cost- effectiveness.
Coordinated detailed travel itineraries that optimized logistics
and improved client satisfaction.
Demonstrated extensive destination knowledge to provide
clients with personalized travel recommendations.
Fostered strong client relations by delivering exceptional service
and addressing client needs promptly.
Abals Kitchenette
JANUARY
Professional Summary
I am an aspiring Virtual Assistant with a
strong dedication to helping clients with
their daily tasks and business needs. I may
be a beginner in this field, but I am a fast
learner, organized, and highly motivated to
provide excellent service. I graduated with a
degree in Hospitality Management and have
experience managing my own small food
business, which taught me discipline, time
management, and customer service skills. I
can assist with data entry, email
management, scheduling, simple social
media tasks, and Canva designs for posts or
presentations. I am passionate about
learning new tools and skills to support your
business efficiently and professionally. I
value honesty and integrity in everything I
do, believing that I can do all things through
Christ who strengthens me
( Philippians 4:13)
I am excited to start my journey as a Virtual
Assistant and deliver reliable, quality work
to support your goals
2023
JULY
2025
Food and Beverage Manager
Created diverse and balanced menu plans to enhance dining
experiences and accommodate dietary restrictions.
Delivered exceptional customer service by addressing inquiries
and resolving issues in a timely manner.
Managed inventory control processes to ensure optimal stock
levels and minimize waste.
Implemented quality assurance protocols to maintain high
standards of food safety and service excellence.
Led staff management initiatives to foster team collaboration
and improve overall performance.
L&N Apartelle INN
APRIL
2020
DECEMBER
2022
Housekeeping Manager
·Facilitated staff training sessions to enhance team skills and
improve service delivery.
·Implemented safety standards to ensure a secure environment
for both guests and staff.
·Engaged with guests to provide exceptional service and address
their inquiries effectively.
·Oversaw inventory control processes to ensure adequate supplies
and minimize waste.
·Instituted cleaning protocols to maintain high levels of hygiene
and cleanliness throughout the facility.
·Managed housekeeping staff to optimize workflow and maintain
exceptional cleanliness standards.
Chews & Brews by D Lady Chef Café
Education
EDUCATION
University of the Immaculate Conception
JANUARY
2017
-
Bachelor in Science in
Hotel and Restaurant Management
2008 - 2013
MARCH
2020
Cafe Owner
Created innovative menu options that enhanced customer
satisfaction and dining experiences.
Supervised and trained staff to ensure optimal performance and
a cohesive team environment.
Coordinated catering services for various events, ensuring
seamless execution and customer delight.
SKILLS
Ensured food safety compliance by implementing stringent
Digital Marketing
Copywriting
Branding
hygiene standards and monitoring practices.
Managed inventory efficiently to minimize waste and ensure the
Business Operations
availability of high- quality ingredients.
Administrative and Office Skills
Communication & Customer Service
Travel & Event Coordination
PERSONAL SKILLS
Time management & multitasking
Attention to detail
Adaptability & quick learner
Self-motivated & independent worker
Strong work ethic
Delivered exceptional customer service by addressing inquiries
and resolving issues promptly.
MAY
2014
MARCH
2015
Greenbrier America’s Resort Jerry’s West Steakhouse
Food and Beverage Attendant -1 year Internship
Delivered food orders promptly and accurately from the kitchen
to guests’ tables, ensuring correct presentation and portioning.
Assisted servers by monitoring guest needs, replenishing
beverages, and responding quickly to requests.
Maintained dining room cleanliness and organization, including
resetting tables for efficient guest turnover.
PROFECIENCY IN TOOLS
Coordinated with kitchen staff to confirm special requests,
MS Word
MS Excel
MS Powerpoint
One Drive
Outlook
Gmail
Canva
Zoom
Google Drive
Google Docs
Language
dietary needs, and order modifications.
Supported a high-volume, fast-paced environment by ensuring
smooth communication between front and back of house.
Upheld the restaurant’s standards of service professionalism,
and guest satisfaction.
March
2012
_
June
2012
Bright Angel Hotel - Grand Canyon National Park
Guest Room Attendant - 3months Work and Travel Program
·Cleaned and maintained guest rooms, restrooms, and common
areas to meet high hospitality standards.
·Ensured rooms were spotless, sanitized, and fully stocked prior
to guest arrivals.
·Reported maintenance issues ,damages, or safety concerns to
supervisors promptly.
English
·Assisted guests with requests in a friendly and professional
Tagalog
manner, enhancing their overall experience.
·Followed health, safety, and environmental regulations while
handling cleaning chemicals and equipment.
·Maintained efficiency by completing assigned room quotas
within required timeframes.
·Contributed to team efforts to keep the property welcoming,
clean, and organized for visitors from around the world.
