Donna Mae Lopez

I am a versatile and results-oriented professional with over a decade of diverse experience spanning administrative operations, property management, customer service, marketing, and sales/insurance advisory. Highly skilled in coordinating day-to-day business activities, managing client and tenant relationships, preparing financial and operational reports, and ensuring compliance with regulatory and company standards. Proven success in managing multiple rental properties, maintaining full occupancy, and overseeing maintenance, permits, and financial reporting through efficient use of Google Workspace and digital tools. Experienced in supporting online communities and marketing teams across various platforms, contributing to engagement growth, customer satisfaction, and streamlined communication workflows. Adept at handling general administrative tasks, managing cross-functional teams, and ensuring accurate and timely documentation and reporting. Demonstrated ability to meet and exceed KPIs in customer service and sales environments, consistently delivering high CSAT scores and achieving monthly sales targets. Recognized for strong communication, organization, and problem-solving skills, with a commitment to quality, reliability, and continuous improvement. Excels in both on-site and remote settings, adapting easily to dynamic and fast-paced work environments.