Donna Lillipet Potenciano
Address: 7 Sumakwel St. Urduja Village Caloocan City Philippines
Phone:-;-
E-Mail:-
Objective
To work with a company that will allow me to grow within the organization and be able to use my skills and knowledge in helping the company achieve its goals.
Skills
Detail oriented, able to approach problems logically and able to prioritize responsibilities.
Can easily adopt and learn new things
Flexible and eager to learn any aspects of work for further development
A team player with excellent interpersonal skill and reliable communication ability
Knowledgeable in MS Office Applications (MS Word, MS Excel,)
Experience
Freelance Virtual Assistant / Real Estate Assistant [March 2018-Present]
I can handle many of the everyday clerical, scheduling, and technical aspects that keep your business operating smoothly.
Admin tasks such as:
Answer calls, return emails, and similar tasks
Provide various levels of customer service
Type documents, mail letters, and take notes
Personal Assistant
Handle scheduling and delegate daily tasks
I'm trained with the following Real Estate skills too:
- CRM System
- Leads Sourcing (Real Estate Agent and For Sale by Owner)
- Skip Tracing
-- Seller Leads Management
- Comparable
Team Leader | Teletech[May 2009-July 2016]
I possess seven years of experience as team leader in the BPO industry. I am responsible mainly in coaching representatives on how they could improve customer service relation meet and exceed metrics and other deliverable on a daily basis. Ultimately, my role is to equip, mentor and develop my team to ensure they have what they need to do their job and add value to the company we represent and work for.
Customer Service Representative |Teletech[January-- May 2009]
I had several accounts which were financial and telco in nature and was doing customer service, sales, and billing inquiries for 3.5 years.
Account Executive | Asia Pacific Primestar, Inc.[Sept 2002- February 2003]
I handled agents’ salary and was in charge for new PLDT subscriber. I also was preparing vouchers and bank reconciliation.
Warehouse Manager | Asia Pacific Primestar, Inc.[June 2000- Sept 2002]
I was in charge of the inventory and prepared country stock report. I coordinated with the delivery and deployment of merchandise. And strategize on the schedule of ordering and releasing of stocks.
Sub-Contractor/Assistant Manager | Fortune Figurines[May 1990- Sept 1995]
It was family business and I assisted my father. I handled employee’s salary, assured product quality and manage stock inventory.
Education
College
[1990]
AMA Computer School, Quezon City
Secondary level
[-]
School of the Holy Spirit
Trainings and Seminars attended:
Six Sigma White Belt Training
Course Information Security
Timekeeping for Supervisors
Team Leads Leadership 101:
Team Lead: Adult Learning
Leadership 101: Team Lead: Ideal Coaching Session
Leadership 101: Team Lead: Introduction to Team Leadership
Sexual Harassment Prevention and Avoidance
Adaptive Coaching - Supervisor Practice
Code of Conduct General Course
References:
Name: Ma. Krisitna Yonting
Relationship: Operations Manager
Company: Teletech
Telephone Number:-
Email:-
Name: Karisma Tanya Meneses
Relationship: Operations Manager
Company: AIG
Telephone Number:-
Email:-
