Donna Hyacint Cura

DONNA HYACINT CURA General Virtual Assistant / Customer Service Representative Hardworking professional with 11 years of experience and a proven knowledge of customer service, back-office operations, and administrative support. Aiming to leverage my abilities to successfully fill the role at your company. CONTACT- #76 Purok III, Calawitan, San Ildefonso, Bulacan ADDITIONAL SKILLS Call Documentation Efficient and detail-Oriented Customer Service and Assistance Answering Emails Proficiency in Microsoft Office and GSuite EDUCATION Adamson University BS Electronics and Communications Engineering (Jan. 2010) WORK EXPERIENCE CSR DESPATCH AND SIGN-ON OPERATOR Wilson Security at Microsourcing Phil. Inc. Aug 2017 - Jun 2022 Wilson Security is one of the leading security companies that provides security solutions for clients of every size and industry across Australia. My daily activities include the following: Dispatch jobs to technicians to fix automated teller machines. Take inbound calls from customers / providers regarding atm jobs. Check and manage account inbox. Close-off outstanding jobs created in the system. Check welfare of several guards assigned to a specific location. Outbound calls made to guards if they have commenced their shifts. Answering escalations from clients. Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Assisted mentoring new employees during and after training. RENTAL PROPERTY MANAGEMENT COORDINATOR Altisource Business Solutions Inc. Sept 2016 - Mar 2017 Altisource Business Solutions Inc. is an integrated service provider and marketplace for the real estate and mortgage industries. Altisource Rental Homes provides turnkey renovation, leasing and property management of single family residential rental properties on a national basis for customers. My tasks include the following: Answer phone calls from possible renters, and applicants. Respond promptly to tenant's concerns and questions. List and de-list rental homes on the website. Handle move-in process (applicant's screening, income verification, compliance screening, and lease signing). Directed tenant's concerns to vendors regarding maintenance and repairs. RESIDENTIAL SHORTSALE COORDINATOR Altisource Business Solutions Inc. July 2014 - Sept 2016 Altisource Shortsale is a program that helps a homeowner sell their property for less than the amount due on their mortgage. My tasks include the following: Assisting listing agents on how to list properties on the Hubzu website. Gathering documents from the listing agent, buyer’s agent, and loan servicer until the end of the sale. Answering inbound calls from customers. Make outbound calls and send email to inform parties about the required documents, and status of the sale. HEALTHCARE INSURANCE BENEFIT AND CLAIM SPECIALIS Blue Cross and Blue Shield of FL Dec 2010 - May 2014 Florida Blue is a company that offers affordable health insurance plans to individuals, families, and businesses. My daily tasks include the following: Helped healthcare providers (doctors, nurses, healthcare assistants, etc.) in obtaining healthcare insurance benefits for their patients. Reviewed claims and forwarded them to the appropriate department which includes medical review, appeals, and billing. Assisted providers about the status of their claims.