Donna Cherie Cabantog

 Qualifications Profile Detail-oriented and solutions-focused professional with outstanding communication, presentation, and negotiation skills; demonstrated by the ability to deal with clients and close sales within the given timeframe. Possess outstanding ability to build positive relationships with all levels of management. Tenacious team member with strong capacity to utilize organizational and analytical skills to predict problems and provide solutions that maximize bottom-line results. Uphold exemplary oral and written communication skills along with dedication to superior customer service. Display proven ability to assume challenging roles, work under pressure to meet deadlines, and produce strong, sustainable results. Technically proficient with Microsoft Word, Excel, and PowerPoint. Career Overview Competently completed company initiatives by answering calls per day, delivering customized greetings for each client. Carried out key tasks, which included sales, technological support, as well as negotiation of terms and pricing on all services. Built and maintained successful relationship to support profitable progress. Work History RENZ Bridal • February 2016– November 2016 Virtual Assistant * Reply to all conversations/emails within 12 hours under our Etsy RENZ account. * Correctly guide buyers to placing orders; make notes for order if necessary. * Give recommendation about dresses and colors and help buyers get the dream dress they want. * Renew Facebook posting at least twice per week. *Enter dress orders into our database every other day. Double-check with buyer for missing information, wrong information, and confusing information. Oracle Building Maintenance • August 2015–January 2016 Virtual Assistant * Answering phone calls for possible clients. * Placing supply orders. * Process payroll using Quickbooks. * Data entry of clients and employees using chronotek. * Respond to daily emails from clients and employees. * Coordinate with staff and managers. C3/ Customer Contact Channels • July 2014–August 2015 Customer Service Representative – Project Blackcross (member services) *Professionally handles high volume inbound calls to quickly identify and resolve customer issues. *Enhance customer experience and satisfaction. *Demonstrate ability to gauge customer response. *Meet or exceed company and client performance metrics. *Resolve customer issues via one call resolution guidelines and/or escalated issues. *Maintain a balance between the company policy and customer benefit in decision making. *Responsible for all call concerns including eligibility, billing, claims and benefit inquiries. *Process customer complaints for immediate action to provide customer satisfaction. Filweb Asia Inc., San Pedro, Laguna • May 2009–July 2014 Account Executive 2 *Sell and meet monthly sales quota. *Multitask. Handle different campaigns simultaneously. *Respond to client inquiries and provide service through phone, chat and email. *Determine price for package requested, collect payments and arrange for billing. *Handle and resolve clients’ service complaints and record details of complaints and actions taken. *Route calls to appropriate agents/departments. *Record details of inquiries and their status. *Process orders for services, make appointments and conduct follow up. *Generate leads through internet and other resources. Aegis PeopleSupport, Ayala Ave. cor. Gil Puyat, Makati City • April 2009–May 2009 ERep *Provide comprehensive and quality customer care at all times. *Apply learned knowledge and procedures when servicing customer queries. *Communicate effectively and efficiently with internal and external customers. *Ensure customer satisfaction at all transactions. *Ensure validity and confidentiality of client/customer information. *Document customer issues and identified solution. *Strictly follow procedures and requirements outlined in addressing customer issues/requests. *Use all available tools to research for resolutions for customer issues. Education University of Perpetual Help System Laguna, Sto. Niño, Biñan, Laguna Bachelor in Science of Nursing, 2009 Awards and Honors C3/Customer Contact Channels Best in AHT, April 2015 – July 2015 FilWebAsia Inc. Top Performer, 2009, 2010 Secondary Schools Press Conference Division Level - Broadcasting 8th place, 2003 Personal Data Date of BirthAugust 18, 1987 Place of BirthQuezon City Civil StatusSingle