DONNA BERNAL
• Customer Service Specialist •
EXPERIENCES
2018 Present
Express Deals LLC
E-commerce Support
• Resolved customer issues regarding shipping and pricing and delivery
• Performed routine order fulfillment, product sourcing, sales report
-
Cycling Frelsi Sports Store
Customer Service Manager
• Responded to emails regarding returns, order charges, and tracking information
• Crafted campaign emails and social media post to boost engagement
-
Lyft Ridesharing App
Email Support Representative
• Managed service inquiries and disputes arising from the app users
• Tasked to approve driver credentials for onboarding
-
AT&T Mobile
Customer Care Associate
• Answered inbound calls from customers with billing or technical issues
• Helped collect past due balances and take payments from customers
-
SiriusXM Radio
Customer Service Specialist
•Provided support to customers for both billing and technical issues
• Proactively offered additional services and promotions
EDUCATION
2012 • Dr. Filemon C. Aguilar Information Technology Training Institute
Associate's Degree - Computer Programming, Hardware, and Servicing
2014 • Civil Service Commission
Professional Eligibility in Civil Service
SKILLS
Zendesk/Reamaze
Product Research
Shopify
Email Handling
MS Office
Sourcing/Fulfillment
Email:-• Skype: donnabernal24 • Mobile: -
