MARTIR
DONNA ALLIAH
GENERAL VIRTUAL ASSISTANT I CUSTOMER SERVICE REPRESENTATIVE
Blk. 28 Lt.7 Jasmine St. Sunflower Homes Brgy. San Roque,
Angono Rizal 1930
--
PROFILE
I enjoy learning new things and work on new projects. When assigned
an assignment, you can count on me to give it my all; I always pay
special attention to the details. I only want the best for my prospective
clients.
SKILLS
Customer Service
Effective Time Management
Managing Emails
Appointment Setting
Product Research
Data Entry
Book Keeping
Facebook Advertisement
Book Flight, Restaurant and Hotel
Social Media Management
EMPLOYMENT
HISTORY
Transcom Outsourcing Company (BPO)
Aug 13, 2019 to Oct 22, 2020
For a year, I worked as a customer service representative for
Transcom under the comcast cable business, answering phone calls
from comcast customers about their internet bill; to pay it or to
amend the due date, and occasionally they just want to change their
internet plan from ordinary to premium. We also assist customers with
technical issues with their routers, such as simple troubleshooting.
VXI (BPO) - Nov 15, 2020 to Dec 10, 2021
CONTACTS
Comcast - Xfinity
At&t - Direct TV
The second company was with VXI Global Solutions, and the account
or line of business was At&t. It's phone calls, but we also do chat
support while receiving phone calls, and this is an internet provider.
Customers would also call in to pay their bills, change their due dates,
--Donna Martir (Link)
Donna Alliah Martir (Link)
Donna Alliah Martir (Link)
Donna Alliah Martir (Link)
and change their internet plans. We also sell devices (cellphones)
and help them troubleshoot their phones and routers.
General VA - Jan, 2022 to Recent
Virtual Assistant
The third job was working as a virtual assistant for an elderly client
EDUCATION
who lives alone, lacks the technical knowledge to operate one, and
prefers not to have a personal assistant because she gets nervous.
Maranatha Christian Academy S.Y. 2014 - 2019
My job is to set a Doctor's appointment, Book Hotel, Restaurant, Uber
K-12 Senior High School, Graduate of CSS
Animation - Information-Communications
Technology ICT Strand
and order food outside. I'm also her Human alarm clock, I call her
when it's time for her to take medicine and sometimes she will just call
to just casually talk about her life before. She's so kind and nice to
walk me through aswell on how stuff works as her VA.
Helping Business Owners l Transforming LIves
Donna Alliah Martir l-l -
Blk. 28 Lt.7 Jasmine St. SUnflower homes Brgy. San roque, Angono Rizal 1930
