Donita Rose D. Mirano

DONITA ROSE D. MIRANO Pangasinan, Philippines • - •-Results-driven administrative assistant with extensive experience across talent acquisition, office management, project management and emergency response. Demonstrated expertise in optimizing workflows, managing high-stakes situations, and supporting organizational objectives. Committed to delivering exceptional support and driving team success in dynamic environments. PROFESSIONAL EXPERIENCE Ramped (Outsourced by MOC) November-December 2023 Virtual Talent Acquisition Assistant Proactively sourced and identified 5-6 job leads daily for clients worldwide, tailored to their preferences, using platforms such as Indeed, ZipRecruiter, and The Ladders. Drafted personalized cover letters and applied on behalf of clients for approved leads, consistently helping them secure their preferred jobs within a month. Philippine Red Cross - Caloocan City Chapter January 2018- December 2022 Staff Aide (Safety Service and Disaster Management Service) Managed and responded to emails, Facebook page inquiries, and phone calls related to the organization’s training programs and courses in Safety Service and Disaster Management. Sent 30-50 daily emails containing training proposals and quotations to potential clients, resulting in a 180% increase in KPIs. Organized and scheduled meetings between clients and the Service Supervisor. Accurately encoded trainer data into Google Drive and closely monitored updates. Managed the organization’s Facebook page by promoting and posting daily training schedules and other courses, leading to a 60-80 participant increase in enrollment 2-3 times a month. Prepared comprehensive monthly reports. Coordinated calendar activities, including monthly training schedules and regular service operations. Arranged instructor schedules to ensure competent trainers were available for all sessions, effectively preventing scheduling conflicts. Assisted with service activities, events, and projects by leading a high-performing team, resulting in enhanced KPIs for Safety Service and Disaster Management. Special Project Staff (Disaster Management Service) Conducted data profiling of individuals and families severely impacted by the pandemic, successfully coordinating and providing assistance, including cash and relief, to 1,000 families and 500 individuals. Emergency Response Unit Head, First Aid & BLS Instructor Managed four emergency response teams by providing weekly refresher courses, organizing schedules, and assigning roles based on individual strengths, resulting in an 87% increase in team efficiency and a 90% success rate in safely responding to calls with detailed reporting. Conducted First Aid and Basic Life Support training for 20-80 participants three times a week, including in-house, corporate, and online/blended learning sessions. Philippine Red Cross - Volunteer ( January-December 2018) Greeted and welcomed visitors and clients, answered and directed calls, and efficiently coordinated and forwarded inquiries to the appropriate staff members. Freelance Caregiver- Provided personalized care and support to clients, including assistance with daily living activities, personal hygiene, and medication management. Offered companionship and emotional support to enhance clients' quality of life. Adapted care plans to meet individual client needs and preferences, demonstrating flexibility and attention to detail. Managed scheduling and coordinated with clients’ families to ensure consistent and reliable care. Isla Financing Group- consistently handle data entry tasks, including updating information, creating new records, and removing outdated ones. CERTIFICATIONS Executive Assistant Certificate, 2024 General VA Certificate, 2024 Social Media VA Certificate, 2024 Basic WordPress Certificate, 2024 Certified First Aid and BLS Instructor, 2018 Certified First Aider, 2018 Certified Caregiver, 2014 EDUCATION BS Business Administration Human Resources Management- (Undergraduate) SKILLS Clear and Concise Communication: Demonstrates strong written and verbal communication skills, effectively conveying ideas in a straightforward manner. Efficient Time and Resource Management: Utilizes effective task prioritization to manage time and resources efficiently, with a proven track record of meeting deadlines. Adaptability and Problem-Solving: Handles changes and unexpected challenges with flexibility, quickly adapting to new tools, techniques, and technologies. Independent Work Capability: Capable of working efficiently with minimal or no supervision. Technical Proficiency: Computer literate with experience in G Suite/Workspace, Canva, and Slack.