Donica Pallarca Caniban

DONICA P. CANIBAN CAREER OBJECTIVE I am seeking employment with a company where I can grow professionally and personally. (- - https://tinyurl.com/doni ca-caniban Brgy. Nagbangi, Leon, Iloilo, Philippines, 5026 PROFESSIONAL EXPERIENCE 2022 – 2025 Customer Service Representative TRANSCOM WORLDWIDE PHILIPPINES Telco, Sales, Repair Account inbound calls and outbound calling EDUCATION Increased sales by 20% by implementing effective upselling and cross-selling strategies. Vocational Information Technology La Sallette- 2019 – 2021 campaigns, and networking events. Increased sales by 20% by implementing effective upselling and cross-selling strategies. Iloilo Science and Technology University Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. - Collaborated with the marketing team to develop targeted sales materials and promotional offers. SKILLS Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner. Action Home Buyers- TX, US (Real Estate) Sales Strategies Advance Smart- CT, US (Financial Institution) Negotiation Skills Time Management Presentation Skills Team Collaboration Computer Programs and Internet Browsers LANGUAGE English Filipino OUTBOUNDERS.COM Prospected and qualified leads through cold calling, email BS Agriculture Major in Animal Science Problem-Solving Appointment Setter (WFH)) - Customer Service Representative TRANSCOM WORLDWIDE PHILIPPINES Telco, Sales, Repair Account inbound calls and outbound calling Increased sales by 20% by implementing effective upselling and cross-selling strategies. REFERENCES Rodolfo Asuncion Kathleen Lanphier Director, HR Shared Manager/Senior Advisor Phone: 02.2400 local 55600 option 2 Phone:- Ext. 3709 Email :- Email :- om