Doni Evans
Atlanta, GA-Senior Corporate Recruiting & Business Professional
PROFESSIONAL SUMMARY
Seasoned Corporate Specialist with a concentrated focus on cultivating strong, meaningful
relationships. Strengths include problem resolution, internal/external stakeholder engagement,
data entry, communication & workflow management and organization.
EXPERTISE & TOOLS
● SaaS Sales & Customer Expertise
● Pipeline Management
● Product Expertise
● Customer-Centric Approach
● Time Management: Ability to manage multiple tasks and prioritize effectively Expert in
using both Microsoft and Mac computer systems and software
● CRM Tools: Salesforce, Hubspot, Pipedrive
● Communication Platforms: Slack, Zoom, Microsoft Teams
● Data Analysis: Excel, Google Sheets, Tableau
● SaaS Tools: ZenDesk, Intercom, Asana, Trello
● Payment Processing Platforms: Stripe, Square, PayPal
PROFESSIONAL PROFILE
● Extensive experience managing multiple special projects in high-volume production
environments for a variety of SMB,
● Enterprise clients and industries. Consistently leverage analytical skills and attention to
detail in Customer-centric
● environments.
● Provide high-quality customer support via phone, email and chat. Provide problem
resolution for variety of issues & services,
● ensuring customer satisfaction.
● Received positive feedback for handling complex customer issues with professionalism
and empathy. Works effectively with other team members and Business Units.
PROFESSIONAL EXPERIENCE & EMPLOYMENT HISTORY
Harry and David (owned by 1-800-FLOWERS) - 100% REMOTE ROLE
10/24-Present
Sr. Corporate Customer Support Representative (Corporate Customer Business Division)
● Assist customers with inquiries, resolve issues, process orders, and provide information
about products and services. Manage high volume of daily customer inquiries &
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interactions via phone, email, and/or chat, addressing questions about products, orders,
shipping, and returns.
Order Processing: Process customer orders, ensuring accuracy and efficiency. Assist
with payments & oversee other important account details are current and up to date.
Problem Resolution: Address customer complaints and issues, finding solutions and
ensuring customer satisfaction. Ensure fast
response times, resolution and streamlined customer service. Follow-up on calls and
emails to ensure issues were resolved and customer satisfaction.
Product Knowledge: Stay informed about Harry & David's products and services to
provide accurate information to Corporate & non-Corporate customers.
Data Entry: Accurately input customer information and order details into the system.
Documentation: Maintain accurate records of customer interactions and issues.
PagerDuty - 100% REMOTE ROLE
5/2021-1/2024
Sr. Talent Acquistion Specialist & Partner
● Senior Member of the Corporate Talent Acquisition team supporting the US, Canada &
Portugal Business Units' Product, Marketing, Data and Software Engineering teams.
● Successfully attract, source and recruit candidates through various channels such ATS
tools, LinkedIn, Job Boards, Social Media, Online Platforms, Referrals and Networking
Events.
● Conduct interviews and assess candidates’ qualifications, strengths, experience, job
expectations and interests.
● Collaborate with Hiring Managers and HR Teams to identify & confirm role requirements
and full interview processes for job openings.
● Build and maintain relationships with all internal and external stakeholders.
● Consistently execute the entire recruitment lifecycle and apply the appropriate
recruitment policies, systems, and actions to their corresponding stages within the
recruitment process.
● Ensure all necessary compliance requirements are met.
● Maintain market awareness and counsel stakeholders of market trends to help drive
business decisions.
● Apply an understanding of the organization’s strengths to develop distinctive strategies
to achieve and sustain a competitive advantage & translate these strategies into clear
goals and objectives.
● Combine data and metrics and an understanding of stakeholders’ long-term business
requirements, to advise on the implications of talent gaps to develop a recruitment
process strategies to mitigate these gaps.
● Work on Continuous Process Improvement projects including collaboration with
Engineering Teams to develop internal
● automation processes to drive efficiency & scalability of their growing business units.
Reflik - 100% REMOTE ROLE
3/2021- 5/2021
Sr. IT Recruiting Consultant (part-time)
● IT focused recruiting for Reflik, supporting their Fortune 500 clients spanning across
several industries including: Financial Services, Medical & Bio-Engineering, Science,
Healthcare, Digital Services, Construction and Government.
● Recruiting for a wide variety of IT positions spanning across multiple US regions and
time zones.
● Skillsets include but not limited to: Cloud, Security (Network, Cybersecurity), all layers of
the Network Infrastructure, IT
● Auditing & Compliance, Full-stack Application Development, UI/UX Development &
Design, Project Management,
● Business Analysis, Data Analysis, Big Data, Machine Learning, Product Management,
Marketing and Sales.
● Participate in virtual intake meetings with Hiring Managers to collect and confirm scope
of role and required job requirements
● to fill the position plus any additional important details.
Perficient - 100% REMOTE ROLE
2/2019- 5/2020
Sr. Corporate Talent Acquisition Specialist- IT Recruitment & Development
● Senior Member of the Corporate Talent Acquisition Team as a Strategic Trusted partner
for Perficient's National Business Units and the lines of business they support for
Fortune 500 & Global 2000 clients.
● Establish and maintain meaningful relationships with Key Cross-functional partners in
Senior Leadership & Management; in addition to candidates within the pipeline & IT
marketplace.
● Gain in-depth understanding of the business functions and provide proactive solutions to
ensure staffing goals and deadlines are met.
● Communicate tactfully, professionally, diplomatically and confidentially at all times,
providing regular detailed updates. Execute Full lifecycle leadership and senior level
recruiting for multiple roles supporting one or more corporate functions for roles
spanning across multiple US regions and time zones.
● Skilled problem solver and facilitator in final employment negotiations.
● Collaborate senior partners by designing and executing effective sourcing & recruiting
strategies. Provide analysis of
● Recruitment statistics and activities to business partners on a regularbasis
● Work on Continuous Process Improvement projects in the area of recruitment.
● Partner with key lines of business to stay informed of trends and upcoming hiring needs.
CentricsIT/ADAPTURE - HYBRID REMOTE & ON-SITE ROLE 9/2011- 2/2019
Sr. Talent Acquisition Specialist
● Manage a cross-functional requisition load of 20-50+ technology positions throughout
the U.S. Types of roles range from Cloud & Security, all layers of the Network
Infrastructure, Full-stack Application Development, UI/UX Development & Design,
Product Management, Marketing and Sales.
● Partner with internal Hiring Managers and C-level executives to define requisition
requirements & drive needs assessments. Develop effective sourcing strategies to target
high caliber candidates for a diverse range of external clients ranging from start-up to
Fortune 1000.
● Manage entire talent acquisition process to include: job creation & postings, candidate
sourcing & screening, entire interview process, offer negotiation & presentation and
onboarding.
● Achieve high offer acceptance rates that complied with internal equity and market
conditions.
● Trusted technical advisor for industry trends, cutting edge technology, and market value
of all skillsets within the IT field. Utilize various sourcing tools including internal ATS (Bull
Horn), LinkedIn, Job Boards, referrals, existing pipeline and professional network to
secure top talent for positions ranging from junior to executive-level.
● Manage and maintain candidate relationships throughout the entire recruiting &
post-recruiting lifecycle to ensure an excellent candidate experience.
● Proactively cultivate a diverse pipeline of candidates to align with upcoming hiring needs.
● Maintain relationships with core industry contacts to provide extended professional
services, gain industry knowledge, referrals, and generate new business.
● Consistently meet and exceed company metrics and quota.
EDUCATION
● Georgia State University, Atlanta, GA; Studies include Bachelors of Arts Double Major;
Attended-
CERTIFICATIONS & LICENSES
● LinkedIn Certified Professional Recruiter
● Certificate of Appointment of Notary Public- Expiration Date: 01/13/2025
● ResidentAgent License- Life- Georgia Department of Insurance- Expiration Date:
2/28/2023
