DONAVELLE M. VELARDE
Tarlac City, Philippines
--
Dedicated Virtual Assistant bringing 5 years of expertise in Customer Service. Effectively manages assignments through her time management skills, multi-tasking skills, and eagerness to learn new things. Dedicated to self-development and in every given task, receptive, and maintains a positive attitude to cheer the team spirit to provide expectation-exceeding service.
Summary of Qualifications
Proven to finish tasks on time with satisfactory results.
2 years of experience as an effective virtual assistant.
Consistently met the company’s goals for 6 months of experience in pre-qualifying prospective buyers and sellers to be endorsed to local realtors.
Always being assigned as a person in charge because of being trustworthy and a team player.
Have been focused and proved to be a career-driven person when became a top customer representative for 6 consecutive months.
Have a genuine desire to be helpful and courteous to customers when became the Top Voice of the customer for the year 2019.
Professional Experience
January 15, 2021- February 2023
Myoutdesk, LLC
Pasay City, NCR
Client Care Specialist and Inside Sales Agent
Consistently finished tasks which includes calling 200-300 leads, sending email schedule confirmations, and inviting prospect and existing clients of the Williams Financial Group event, right on time.
Initiated help by offering assistance when no tasks are assigned and did other admin work such as updating customers’ info on the company’s CRM, and sending email follow-ups for prospects and lead clients.
November 8, 2021 –June 7, 2022
EXL
Pasay City, NCR
Account Executive
Consistently met the company’s goals
Always being assigned as a person in charge because of being trustworthy and a team player.
September 28, 2020 - November 7,2021
Acquire
Mandaluyong City, NCR
Billing Representative
Answered on average 40 customer calls per day and provided a first-call resolution to client inquiries on billing issues by using active listening skills and knowledge of the company’s product.
Became Top agent for 5 consecutive months and was able to accomplish goals and very motivated in doing tasks assisting customers.
October 2018 – January 2020
VXI Global Holdings
Quezon City, NCR
Customer Service Representative
Answered on average 60 customer calls per day and provided a first-call resolution to client inquiries on technical and billing issues by using active listening skills and knowledge of the company’s product.
Have a genuine desire to be helpful and courteous to customers when became the Top Voice of the customer for the year 2019.
July 2017- December 2017
Teleperformance
Pasig City, NCR
Technical Service Representative
Answered on average 50 customer calls per day and provided a first-call resolution to client inquiries on technical issues by using active listening skills and knowledge of the company’s product.
Getting good feedback from customers and was able to get an award for Top First Call Resolution Rate in my first month.
Education-
STI College
Manila, NCR
Bachelor of Science in Business Management major In Operation Management
Graduated as a President of the BS Business Management Organization which was the best Organization of the year 2017.
Inside Sales Agent - training knowledge
Inside Sales 101 for different lead types, Objection Handling, Scripting, & Pre-qualification
Buyer and seller real estate practices including documentation per transaction type.
Acquisition and liquidation of Bank-Owned property
Bank qualifications/approval for Short Sale; REO property
Internet Marketing forms, lead sources, Lead Generation & CRM or database entry
Common Lead Management systems including Boomtown, E Edge, and Kunversion.
I hereby certify that the above information is true and correct.
Donavelle M. Velarde
APPLICANT
