DONATUS CHIAMAKA CYNTHIA
DONATUS CHIAMAKA CYNTHIA
-,-
Kwara, Nigeria-
VIRTUAL ASSISTANT
Appointment Scheduler| Appointment Setter | Executive Assistant
Data Entry | Customer Service Representative
Positioning Virtual Assistance as a Professional for Excellence
Diligent professional with over 3 years of experience. a proven track record of providing
exceptional client support through effective communication and problem-solving. Proficient
in leveraging virtual tools to streamline tasks and enhance efficiency. Strong organisational
skills, adept at managing administrative duties, responding promptly to inquiries, and
ensuring smooth operations for enhanced customer satisfaction.
Signature Qualifications
Basic Tech Skills
Customer Service Specialist
Communication
Time Management Skill
Customer Experience Specialist
Executive Assistant
PROFESSIONAL EXPERIENCE
TIX. Africa - Virtual Assistant | Nov. 2020 - Dec. 2021 | Lagos, Nigeria.
Achievements:
▪
▪
▪
▪
Implemented Time Management Strategies: Introduced effective time management
strategies, including calendar optimisation and priority scheduling, resulting in a 30%
reduction in turnaround times for critical projects.
I boosted productivity by helping my team stay organised, managing schedules, and
setting reminders.
Enhanced Task Efficiency Through Automation: Implemented automated systems and
processes to streamline routine tasks, resulting in a 20% increase in overall task
efficiency.
Scheduled and managed appointments, meetings, and events, ensuring users stayed on
top of their commitments.
1
DONATUS CHIAMAKA CYNTHIA
Sesam Limited - Executive Administrative Virtual Assistant | December 2021 November 2022
Achievements:
▪
▪
▪
▪
▪
▪
Handled travel itineraries for the CEO.
Created and assigned tasks to team members using HubSpot, Trello, and Monday.com
CRM software.
Logged meetings and calls for the CEO and administrators after every meeting.
Managed emails for the CEO.
Scheduled meetings and set appointments for the CEO using meeting scheduling
software like Calendly, Google Calendar, etc.
Known for consistently going above and beyond to meet client needs, ensuring
satisfaction as a hallmark of my approach.
COVENANT MOTORS | Umuahia | July 2011 - June
2012 | Receptionist
Achievements:
● Ensured that customers had positive shopping experiences by providing excellent
customer service, resolving customer complaints, and maintaining a welcoming and
organized environment.
● Enhanced customer satisfaction by implementing streamlined check-in/check-out
procedures, resulting in a 15% reduction in waiting times.
● Developed and managed budgets, ensuring cost-effective planning and allocation of
resources.
● Managed day-to-day operations, including opening and closing procedures, cash
management, and security measures.
● Established and maintained positive relationships with suppliers and negotiated
favourable terms and contracts.
CARRY MONTESORRI NURSERY & PRIMARY SCHOOL - Teacher |
Sept. 2012 - Aug. 2012
Achievements:
● Created and sustained a secure and comfortable environment that facilitates seamless
learning
● Created effective strategies to target new markets and maintain consistent sales after
researching and analyzing competitor behaviour.
● Efficiently allocated available resources to foster a profound understanding of the
subject.
2
DONATUS CHIAMAKA CYNTHIA
EDUCATION & PROFESSIONAL CREDENTIALS
Bachelor of Science - Economics – Michael Okpara University of Agriculture Umudike,-.
PROFESSIONAL AFFILIATIONS
●
●
●
●
●
Technical Support Fundamentals - Coursera
Digital Witch Community - Tech Support
NYSC -March 2009- Feb 2010
Career Essentials in Administrative Assistance
●
______________________________________________________
Soft Skills
●
●
●
Time Management
Collaboration
Planning and Coordination
Negotiation
Adaptability
Interpersonal communication
Apt Communication
Report writing
People Management
Competency
● Proficient with Microsoft Office tools and Microsoft Excel in analysing and
solving data.
● Proficient with online conference platforms such as Zoom, MS Teams, and
Google Meet
● Proficient with Zendesk, Intercom, Hubspot, Freshdesk, Trello, Monday.com,
Click up, Asana, Zapier, Salesforce, Time doctor, Teamviewer, Calendly,
Apollo.io, Loom, Slack,
● Excellent verbal and written communication skills
● Excellent interpersonal, negotiation, and conflict resolution skills
● Excellent organisational skills
● Thorough knowledge of employment-related laws and regulations
● Ability to act with integrity, professionalism, and confidentiality.
3
