Donato Alfaro

I’m a dedicated Customer Support Specialist with 5+ years of experience providing voice, chat, and email support across various industries—including e-commerce, telecommunications, and food delivery. I’ve worked with B2B and B2C agencies, assisting with account and order inquiries, order tracking, cancellations, claim processing, technical inquiries, and more while maintaining high customer satisfaction scores.

My strengths lie in communication, problem-solving, and mentoring. I’ve successfully trained and coached new hires, managed escalations, and contributed to process improvements. I’m tech-savvy, experienced with tools like CRM systems, Microsoft Office, Google Sheets, RingCentral, Seller Central, and various remote communication platforms.

I'm available for fully remote freelance roles and ready to bring professional, empathetic, and efficient customer support to your team.