DONALEEN DELFIN LABIDES
32 Cabreros St. Basak
Cebu City 6000 Philippines
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Skype ID: ddlabides
SKILLS
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Excellent English communication skills
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Strong interpersonal skills in handling high-stress situations ●
Ability to multi-task in a fast
past, changing environment.
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Excellent typing skills
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10 years of Customer Service and Telesales
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Instagram, Twitter, Facebook, Pinterest, YouTube, Vimeo, DropBox, MailChimp, Hootsuite,
Kixie, Helpscout, Infusionsoft, JIRA, Ontraport, Screenflow, Limelight, Kayako, ClickBank,
SquirrelMail, HipChat, Zoiper, VoIP, Google Drive, WordPress, Excel Sheet, Adobe
PhotoShop
WORKEXPERIENCE
February 2020 - June 2022
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Break Ventures, LLC
Executive Assistant
Responsible for managing the schedules and communications of key company
executives. The duties include prioritizing emails and phone calls, gathering documents
to prepare for meeting and coordinating travel arrangements.
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Production Coordinator
Manages the production in the retail business. Making sure the suppliers will be
able to ship the products on time. Creating outbound order sheet to send to warehouse for order
processing. Admin Tasks. Creating barcodes, UPC codes. Monitoring sales thru Xero.
October 2015 – August 2019
Teleperformance
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Customer Service Representative
Working in eligibility and benefits, I have developed a strong understanding of
insurance policies and the process for determining patient coverage. I have become
proficient in verifying patient information, checking for eligibility status, and
communicating with healthcare providers to ensure that patients receive the necessary
coverage for their medical treatments..
April 2004 – June 2014
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Aegis PeopleSupport Philippines Inc.
Quality Assurance Analyst – Travel Account (2007 – June 2014)
Responsible for handling transaction monitoring of agents and supervisors handling
live calls; grading calls monitored using the approved grading system established by the
client; and providing feedback designed to improve quality of the call with the aim of the
enhancing the customer’s experience and satisfaction.
We also transcribe calls if there is a need to investigate a specific agent and how
they handled his calls.
Handled email account where I made sure that each agent is replying to the emails
correctly, accurately and on time.
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Peer Trainer – Travel Account
Assist trainer in training new hires and prepare to be ready in taking calls
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Mentor – Travel Account
Responsible to assist new hires while their taking calls.
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Team OIC
Handle team in behalf of the supervisor. Provide coaching and feedback.
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Customer Service Representative- Travel Account
Provide comprehensive and quality customer care at all times by providing the
appropriate and accurate responses to customer queries.
EDUCATION
2022 - 2023
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University of San Jose - Recoletos
College - Bachelor of Science in Business Administration major in Operations Management
1994 – 2002
University of San Carlos – Technological CenterTalamban Cebu
● College- Bachelor of Science in Industrial Engineering
1990 – 1994
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University of San Jose Recoletos
Cebu City
Colegio del Santo Niño
Cebu City
High school
1985 – 1990
● Elementary
OTHERS
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Available to undergo client-specific training
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Willingness to work in shifting schedules in 24 x 7 environment (flexible with work
schedules)
REFERENCES
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Jeddah Em Orillo
Lead, Sales, Break Ventures
Email:-Mobile No: -
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Dandy Hijada
Executive Assistant, ScaleNorth
Email:-Mobile No.: -
