Donald Michael Rowland

   Hi, I have experience in different work places. I was into construction for some number of years. I received training and also worked part time for ROWLAND & SONS CONSTRUCTION LIMITED from 2010 to 2016 because I was in secondary school (High School) and worked full-time with them 2017 where I got experience in the Carpentry department:

• Read and interpreted blueprints to ensure accurate construction.
• Executed framing, finishing, and custom woodworking projects.
• Coordinated with other construction professionals to meet project timelines.
• Ensured compliance with safety regulations and quality standards.

   Then started doing volunteering work for WATCH TOWER SOCIETY OF JEHOVAH'S WITNESSES LTD/GTE from 2017 to 2023 where I was train in different departments:

Ground maintenance

• Mowed and edged lawns, ensuring a neat and well-manicured appearance Growing new flowers
• Conducted planting, pruning, maintenance of flowers, shrubs, and trees.
• Applied fertilizers, pesticides, and herbicides as required for proper lawn care.
• Assisted in the design and layout of outdoor spaces, considering the beauty and functional aspects.
• Contributed to team efforts to complete landscaping projects within specified timeframes.

Cleaning

• Knowledge and experience with multiple household cleaning chemicals.
• Assisted in maintaining common areas, ensuring a tidy and welcoming environment.
• Collaborated with team members to achieve high cleanliness.
• Efficiently managed time to meet daily cleaning quotas.

Security and dogs training (K9 Unit)

• Providing 24/7 security and surveillance services
• Conducted pre-training test to identify behavioral issues.

Accounting (ACCOUNTS RECEIVABLE CLERK) and Customer services

• Reconcile customer accounts to ensure accuracy.
• Resolve customer billing disputes.
• Generate and send invoices to customers.
• Assist with month-end closing activities.
• Prepare and submit customer statements.
• Maintain customer accounts in the accounting system.
• Prepared mail and electronic invoices for over 700 customers and vendors each day and documented account updates.
• Answered over 20 inbound calls daily pertaining to the reconciliation of delinquent accounts.
• Resolved customer complaints promptly and efficiently.
• Utilized problem-solving techniques to identify solutions for complex customer inquiries.
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

  Thank you for taking the time to learn a bit about me and I'm grateful for the experiences that have shaped me. As I move forward, I'm excited about learning new things and continue to be humble and helping people which is always the goal.