Donald Aubin

A DONALD AUBIN - kojodaniels247@gmail. com Achimota, Accra Ghana SUMMARY Skilled Developer with gift for prioritizing and managing several milestones of various projects simultaneously. Talented at code writing, using version control systems and performing thorough testing protocols. Detail-oriented to write detailed technical specifications. SKILLS Report Preparation Database and Client Management Systems Appointment Coordination Research and Analytical Skills Professional and Courteous Multitasking and Time Management Meticulous Attention to Detail Microsoft Office Strong Organizational Skills Ease with Computers and Technology Task Prioritization Microsoft Office Suite Inventory Management Calendar Management Reliability and Adaptability EXPERIENCE Virtual Assistant Boston, Massachusetts, United States Mmg-CoffeeKing/ Feb 2013 to Nov 2015 Answered customer questions and addressed problems and complaints in person and via phone. Handled complaints from customers by empathetically listening, recording details and offering solutions. Conducted surveys and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management. Assisted in continuous development of effective store associates to achieve desired sales and results. Checked monthly sales and performance reports to support operational planning and strategic decision-making. Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Reviewed financial statements and sales or activity reports to measure productivity or goal achievement. Implemented successful business strategies to increase revenue and target new markets. Coordinated and directed activities of businesses or departments concerning production, pricing and sales. Implemented campaigns and promotions to help with developing goods and services. Forecasted customer demand to set prices or credit terms for goods or services. Shopify Developer GemmaJoy Ltd Designed user-friendly software interfaces to simplify overall management. Analyzed solutions and coding fixes for software problems. Collaborated closely with team members to keep projects on track and meet anticipated deadlines. Documented technical specifications and project testing methods for future reference. Modified existing software systems to enhance performance and add new features. EDUCATION AND TRAINING Bachelor of Science: Marketing University of Professional Studies,Accra Jul 2020 Accra,Ghana