Donahbell Gutierrez

With over 10 years of dedicated customer service experience, I excel in effective communication—both verbal and written—professionalism, and innovative problem-solving to deliver top-notch service. I firmly believe in customer satisfaction's pivotal role in a company's growth.

Professional Background:

Convergys Inc. - Senior Customer Service Specialist (October 2007 - October 2009)

Focused on Pre-Sales and Licensing for Microsoft Corporation.

• Provided comprehensive software/product information for Microsoft products, covering features, benefits, product availability, and licensing.
• Utilized tools like Agent Desktop and the Microsoft website for accurate and timely information delivery.

Wipro BPO Philippines Inc - Billing Analyst (February 2010 - June 2014)

Tasked with Billing Analysis for British Telecom.

• Engaged with customers to discuss invoices and customized plans for telephone, broadband services, and business mobile accounts.
• Proficient in tools such as Agent Desktop, Radar, CSS (MS-DOS), and DISE for mobile accounts.

Maisonette LLC - Email Customer Support

A representative for an eCommerce company specializing in children's products.

Comedy Lounge Perth (Entertainment Company)

• Managed hotel bookings, functions, and addressed diverse customer queries.
• Collaborated with influencers for impactful campaigns, oversaw social media accounts, and handled bookings using Shopify.
• Proficient in graphic design using Canva.

Current Engagements (Streamlined Efficiency LLC):

Amazon, Walmart, GroupOn, Overstock, Fishpond AU (Dropship Fulfillment)

• Fulfilled orders through various platforms, processed returns and refunds, and tracked orders for seamless customer experiences using Shopify and CRM.

Future Contributions:

My diverse background equips me with a wealth of knowledge and skills to enhance productivity and contribute meaningfully to your company's growth. I am committed to maintaining the highest customer service standards, ensuring positive experiences across various domains.

Let my proven track record of success and adaptability be an asset to your team.