Dona Shae Chua

DONA SHAE C H U A V i r t u a l A s s i s t a n t - - Tarlac City, Tarlac EDUCATION Bachelor in Public Administration Tarlac State University- EXPERTISE Leadership and time management Problem-solving and decisionmaking Organizational and planning skills PROFILE Customer service expert who identifies customer needs and delivers effective solution to problems. Committed to providing high-quality customer care and professional under pressure with motivated, energetic nature. WORK EXPERIENCE Home Buyers Inc. January 2024 - May 2024 Cold Caller/Appointment Setter Calling individuals and asking them about selling their property. Documenting the important details and proper tagging of call disposition City Government of Tarlac January 2022 - January 2024 Data Manager / Administrative Assistant City Government of Tarlac Manage website design, content, and SEO Marketing, Branding and Logo Design Performs clerical work (e.g. encoding, typing, record keeping, filing, Microsoft Office Fluent English Google calendar, and email photocopying and other errands) assigned by the immediate superior. Undertake basic bookkeeping tasks and issue invoices, checks etc. Maintain files and records so they remain updated and easily accessible. Maintain contact lists Canva Pipeline Survey Campaign Excellent attention to details Cold Caller Prezi Presentation Good in interpersonal skill May 2022- December 2023 Calling individuals and asking them to answer survey questions Documenting the important details and proper tagging of call disposition 51 Talk International Inc June 2019 - November 2023 ESL Teacher Create lesson plans, including developing assignments, activities, and projects. REFERENCES Karina David Office Clerk, City Government of Pampanga Email :- Richelle Manuel ESL teacher Email :- Teach numerous classes daily with an average of 8 students each, including beginner, intermediate, and advanced levels. Iqor Philippines October 2013- April 2014 Customer Service Representative Answering inbound calls Assisting customers and helping them with their problems