Don Reyes

DON M. REYES 23 Madre Silva St, Roxas District, Quezon City - /--Skype ID: don.reyes919 Born 9th of October, 1983 OBJECTIVE To acquire a position that would best fit my qualifications and further develop my talents, skills and natural intellectual curiosity for continuous development. WORK EXPERIENCE Get it done for me (GIDFM) ISA and CRM Team October 2018 – February 2019 (Graveyard)    Appointment setting for Expired leads Used Mojo Dialer Business Broker New San Jose Builders Inc. Sales Director Premiere Sales Group March 2018 – September 2018 Stampini Platinum Real Estate Group Executive Assistant – Full Time (Graveyard) Human Resource Team and Appointment Setting Assistant (July 15, 2017 – October 31, 2017)  Direct reporting to the CEO         MyVirtudesk Premiere property (USA) – Part time (Graveyard) Appointment Setting Assistant (January 23, 2017 – July 7, 2017)   MyOutdesk Inc. CRM management Schedule management Email management Creating reports Recruitment of ISA and OSA Used Google Voice Commission CINC Flex MLS Appointment setting for Expired leads Used Mojo Dialer Remax Signature (USA) (Graveyard) Font Desk Management Officer (June 25 2015 – January 16, 2017)       CRM management Schedule management Email management Answering inbound calls Creating reports Used Lone Wolf (CRM) and Flex MLS Training Assistant (April 5, 2015 – June 23, 2015)    Engage to Sell (Home-based) Assist training supervisor during training class Assist all aspirant virtual assistant in preparation of their documents and training module Assist all aspirant virtual assistant in preparation of their client interview (mock interview) Chat Support Team Leader (June 10, 2014 – January 25, 2015) Performed all aspects of customer support, including search for new and used vehicles, service appointment and ordering of vehicle parts via chat. ECE Consulting Group (Home based) Burger King (Dec 19, 2013 up to May 22, 2014) Handling Order taking for Deliveries on selected part of the US NoMorerack (home based) Voice Team (February 20, 2013 up to November 6, 2013) Performed all aspects of customer support, including answering telephones, answering email inquiries, coordinating special promotions, and providing details for products and services. Resolved billing questions and disputes, shipping inquiry and answering email inquiry.  CSAT Team ( Customer Satisfaction Team ) Doing outbound call for those unsatisfied customer and ask for the issues and resolve the issues and convince them to change their rating satisfied. SITEL Philippines VIRGIN MEDIA IBME (September 2009 up to May 2012) Handling sales for the customers such as new install of telephone, TV and Broadband services. Performed all aspects of sales and customer satisfaction.  TEAM LEADER (February 2011 to May 2012)  Team Leader (NESTING/OCP) (June 2010 to January 2011 )  LEAD MENTOR (June 2010 to January 2011 )  TEAM LEAD AGENT (June 2010 to January 2011)  Overall Top Agent for the month of January 2011  Overall Top Agent for the month of December 2010  Overall Top Agent for the month of November 2010  Overall Top 6th September for the month of October 2010  Overall Top 10th Agent for the month of August 2010  Overall Top Agent for the month of July 2010  Overall Top Agent for the month of June 2010 XM SATELLITE RADIO (March 2008 to August 2009) Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services. Handled inbound sales duties, including order entry processing and fulfillment. Resolved billing questions and disputes, initiated customer calls, and performed data entry. Duckies Grille and Restaurant  Overall Top Quality Agent for the month of March 2009  CSAT master of the month of December 2008 Store manager (Oct 2003 to 2005) EDUCATIONAL BACKGROUND Colegio De San Juan De Letran Bachelor of Business Administration major in Entrepreneurship, Diploma, March 2004 Sta. Clara Parish School High School Diploma, March 2000 San Isidro Catholic School Elementary Diploma, March 1996 ON JOB TRAINING  S.A. Martinez Motor Service March 2003 to May 2004 PERSONAL BACKGROUND Born 9th of October, 1983. Fluent in both English and Filipino. Has knowledge and skills in Microsoft software/s. Punctual and responsible. Shows interest in doing the job, Can easily cope and adjust to people and work. REFERENCES Available upon request.