Don Revelar-Skype: revelardon
https://donrevelar29.wixsite.com/virtualnomad
Provide customers with the true value of customer service experience thru a
timely manner responsiveness, reliable resolution, looking for options if there is
none and delighting by providing extra mile works that would definitely make
them feel like seating in the front-rows. The investment you would make would
be of high value for having a quick learner, work flow process expert, and a great
team player with the ability of becoming the leader.
Online Skills
Amazon Seller Virtual Assistant
Wordpress Management
Product Research
Data Analytics
Graphic Design
Project Management
Copywriting
Quality Assurance
Softwares
Virtual Assistance
Google Apps (Docs, Sheets, Slides) Google Analytics, MS Office (Word, Excel,
Powerpoint, Publisher, OneNote), Wordpress, Wix, Loom,
Graphic Designing
Adobe Collections (Photoshop, Illustrator, Reader, Premiere, Audition,
Lightroom), Canva, Pixlr, SimpleImageResizer, Pizap, LightX, Jing, Lightshot,
Project Management Tools
Jira, Trello, Evernote, Google Calendar, Dropbox, Confluence, Asana
Internet Communication
Slack, Skype, Hangouts, Zoom, Messenger,
Amazon
Amazon Seller Central
Social Media
Facebook, Instagram, Youtube, Twitter, Hootsuite, Buffer, LinkedIn, Google+,
Pinterest, Flickr, Shutterstock, Facebook Page Manager
Work Experience
Publishing Support (August 2017 – Present)
Liaise with publishers around the globe in maintaining accurate details for a
comparison website that specializes in Credit Cards, Money Transfer, Loans,
Insurance, Cryptocurrency etc., Copy paste articles to be published and provide
front end graphic designing that is uniform to all the pages. HTML coding for
additional visual designs. Doing product research to ensure having the most
accurate data in all the comparison pages.
Quality Assurance for Offshore Call Center Agents (August 2016 – May 2018)
Providing evaluation for offshore agents in maintaining call flow process
and making sure to adhere to standard operating procedures. Providing feedback
in areas of improvement in the work process.
VA Support for Website Design Company (March 2017 – April 2017)
Sending proposal in different freelancing platform to create an online
presence for the company.
Team Leader for Optus Australia (May 2016 – July 2016)
Managed the outsourced customer service team that ensured customer
satisfaction with the product and subscription. Successfully motivated
subordinates to enjoy coming to work and improving productivity through:
employee consultation, coaching, special projects, team buildings, mini team
competitions and application of process changes. Improved work efficiency by:
developing and implementing a scorecard to measure and improve work
efficiency, innovating workflow processes, and creating process guides. Provided
new suggestions to the company for fixing process gaps that highly affects the
business.
Subject Matter Expert (April 2016-April 2016)
Assisted and mentored new hires who have now been endorsed to production
after 2 months. Analyzed new hires behavior and do a knowledge check to
increase product awareness. Conducts product training session. Answers question
relevant to product specific.
Customer Service Associate – Tier 2 (March 2012 –March 2016)
Tracking of order purchased Online, Over the Phone and thru Retail Shops.
Answering questions about billing concerns. Providing details about field
technicians scheduled for the work. Sending updates thru email or SMS for orders
processed. Processed account changes. Presented customer with additional
opportunities in their services.
Personal Background
28 years old to date. Born on May 29. High skill in being a team player and
high attention details that leads to great organizing skills and analyze strengths
and areas for improvements within a team. Improve process by analyzing key pain
points and how to do improvements. Knowledgeable in various office tools such
as Microsoft Office up to web-based tools such as Google Apps.
References
Paula Villar
Operations Manager – Optus (Convergys - Alabang)
