Don Bobmanuel Luciano

I am a highly organized and detail-oriented professional with hands-on experience in customer service, inventory management, logistics coordination, and digital tools like Google Sheets. My goal in every role I take on is to ensure smooth day-to-day operations, enhance the customer experience, and contribute to the overall efficiency of the team.

In my previous roles, I was the direct link between the brand and its customers—handling communication across platforms like WhatsApp and email. I managed inquiries, processed orders, confirmed deliveries, and followed up on customer satisfaction. This front-facing role sharpened my communication skills and taught me how to respond quickly and clearly while maintaining a warm, professional tone. I take pride in being able to resolve issues calmly and efficiently, ensuring that customers always feel heard and valued.

My experience in inventory updates has made me meticulous and dependable when it comes to tracking product availability. I regularly updated listings, ensured accurate product descriptions, and removed out-of-stock items to keep storefronts clean and up-to-date. This helped reduce customer complaints and improved the overall shopping experience.

I’ve also played a key role in coordinating logistics—tracking dispatches, communicating with fulfillment teams, handling special requests, and escalating delays when necessary. My ability to manage multiple moving parts while maintaining clarity and order has been instrumental in keeping operations running smoothly.

To stay organized and data-informed, I rely heavily on Google Sheets for tasks like tracking sales, logging delivery success rates, and recording performance metrics. I’m comfortable building and updating spreadsheets that make team collaboration easier and more transparent.

Above all, I bring a combination of reliability, adaptability, and a strong eye for detail. I learn quickly, adapt well to new systems, and understand the importance of maintaining structure even in fast-paced environments. Whether I’m managing backend systems or speaking with customers, I approach every task with professionalism and a commitment to quality.

I'm passionate about supporting teams and brands that care about their customers and value strong operations. I’m always looking for ways to improve systems, support team goals, and bring value through consistency and care.