Don Agustin

Don S. Agustin Capas Tarlac Philippines Contact #--Skype I.D. dsagustin1 WORK EXPERIENCE Estimator VA (Home Based) Renovostone / Stone, Marble Fabricator and Installer Los Angeles California November 2019 to July 2020 • Identifies labor and material by studying proposals • Does take-offs on blueprints, specifications and related documents using Planswift • Take incoming calls Lead Generation / Appointment Setter (Home Based) Refinance Rate (Broker Match) 2655 First St. Suite 250, Simi Valley CA. 93065 May 2019 to October 2019 • • • Qualifying leads who are looking to refinance their home mortgages Cold Calling Sales CSR VA (Home Based) The Shepherd’s Code September 2017 to May 2019 • • • • Assist customers in their needs and complaints, product access, refund and cancellation Social Media Management Email and Calendar Management Amazon Product Posting Appointment Setter (Home Based) ChessWizards, 4450 N Central Ave, Chicago, IL 60630 March 2017 – September 2018 • Responsible for prospecting, qualifying and generating new sales leads for the company • Does cold calling and setting up appointments of prospects with our consultants about the afterschool program • does email marketing and research Business Development Specialist (Home Based) Texas Tax Group January 2014 to February 2017 • • • • Responsible for prospecting new business opportunity does cold calling to tax payers who are scheduled for audit and offer them consultation with our consultants who were former state tax comptrollers process contracts and make follow-up to close the sale email marketing and processing of documents AOL Technical Support Stream, Clark field, Pampanga January 2012 - December 2013 • • Assist AOL Members with their technical issues Email Support Escalations Supervisor for AT&T U-Verse Convergys, Philippines November 2009 - November 2011 • • • Handles escalated calls within and among other sites Take responsibility in maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Troubleshoots internet connection, cable TV and digital phone problems. Customer Service Representative for Symantec Enterprise Sutherland Global Solutions September 2007 - August 2009 • Updates large companies' antivirus software and do up-sells. Educate and walk through company ITs in renewing their anti-virus license. Also, handles inquiries and does follow-up to resolve requests and complaints. Sales Agent for Informercial / Dell Tech and Sales Support Cyber City Teleservices Ltd. September 2003 – September 2007 • • Handled inbound and outbound Sales accounts for 4 years. The accounts I handled are DELL Sales and different companies under Infomercials account. Consistent Top Agent for Sales Infomercial and Dell Warranty Sales On the Job Training Office of the President, Clark field Pampanga, Philippines • This is an On-the-job-Training assigned by the University. Main tasks are to answer telephones, direct calls, take messages, operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers, deliver messages and run errands, does inventory and order materials, supplies, and services. Does tasks assigned by the manager from time to time SKILLS AND INTEREST Driving, Data entry skills (70 wpm), MS Word, MS Excel, MS PowerPoint, Basic and advance computer and troubleshooting, network troubleshooting, Creative writing PERSONAL DATA Birth date: Civil Status: Nationality: Religion: Dialects spoken: October 3, 1981 Married Filipino Roman Catholic English, Tagalog, Visayan and Ilocano EDUCATIONAL ATTAINMENT BSBA, Major in Business Management; Specialized in Marketing Holy Angel University S.Y- CHARACTER REFERENCE Ted Hughes, Operations Manager- Texas Tax Group (www.texastaxgroup.com) Houston, Texas Dino Marcaccio, President- Texas Tax Group (www.texastaxgroup.com) Houston, Texas Ava Deloris Reye Tabunigao, Supervisor SalesStaff, LLC (www.salesstaff.com) 10701 Corporate Drive Third Floor Stafford, TX 77477 Eduardo Guerrero, Manager / Owner- Renovostone (www.renovostone.com) 1505 S La Cienega Blvd Los Angeles, CA 90035 I hereby certify that all above information is true and correct to the best of my knowledge and belief. Signature