Dominique Van Wyk

 CURRICULUM VITAE OF DOMINIQUE VAN WYK CONTENT 1. PERSONAL INFORMATION 2. EDUCATIONAL HISTORY 3. HIGHER EDUCATION 4. EMPLOYMENT HISTORY 5. REFERENCE 6. MORE ABOUT ME PERSONAL INFORMATION SURNAME : Van Wyk NAME : Dominique Bronwynn ID, NUMBER :- PLACE OF BIRTH : R.S.A NATIONALITY : South African Citizen ADRESS : 336 Winifred Flat, Ext.2 Belaleberg Street Eldorado Park 1812 TELEPHONE NUMBER : (Cell) 061 - (Home) 072 - - MARITAL STATUS : Single CRIMINAL RECORD : None HEALTH : Excellent LINGUISTIC ABILITIES : English/Afrikaans GENDER : Male DRIVER LICENCE : Code 8 INDEPENDANTS : Two EDUCATIONAL HISTORY SCHOOL ATTENDID : Lancea Vale Milnerton Street, Ext.4 Eldorado Park 1812 HIGHEST GRADE PASSED : Grade 12 (2000) SUBJECTS PASSED : Afrikaans, English, Biology, Business Economics Accountancy, Geography LEADERSHIP ROLLS : S.R.C Class Monitor (2000) EXTRA MURAL ACTIVITIES : Soccer, Cricket HIGHER EDUCATION INSTITUTE : I.M.D. College Business Information Technology INSTITUTE : Demlin College Call Centre Agent Certificate SEE ATTACHED DOCUMENTS FOR MORE DETAILS PLEASE EMPLOYEMENT HISTORY COMPANY : MBD ATTORNEYS CREDITORS PERIOD : 11 August 2003 to 08 July 2005 POSITION : Call Centre Collection Agent DUTIES : Team Leader Collecting On Set Targets Working on Dialler Handling Telephone Queries Expert in Cheetah Collection Software Managing a Team REFERENCE : HR Officer (Lydia Gumede) Tell:- COMPANY : STANDARD BANK S.A PERIOD : 1 August 2005 to 30 June 2007 POSITION : Recoveries Officer DUTIES : Collecting On Set Targets Maintaining Own Data Base of Clients Building Client Relationship Working out Settlement Figures POSITION : Pre Legal Inbound and Outbound Call Centre Agent DUTIES : Collecting on Set Targets Making Set Arrangements Working on Dialler System Handling Telephone Queries REFERENCE : Standard Bank H.R Office COMPANY : TELESURE GROUP SERVICES PERIOD : 1 April 2008 to 31 May 2009 POSITION : Short Term Insurance Sales Administrator Internet Sales DUTIES : Sales Assistant Customer Service Getting Clients to take Quotes Building Client Relationship REFERENCE : Telesure Group H.R COMPANY : Knights IT Solutions (Internet Cafe) PERIOD : January 2010 POSITION : Co Owner COMPANY : NDS CREDIT MANAGEMENT PERIOD : 1 February 2013 to 31 October 2013 POSITION : Call Centre Agent (Collections) DUTIES : Making arrangements with debtors : Working settlement discounts out : Working on a team target : Dealing with queries : Expert on O.C.S system (Banking payment system) COMPANY : NDS CREDIT MANAGEMENT PERIOD : 01 November 2013 to 01 August 2015 POSITION : Call Centre Supervisor DUTIES : Running a team of 10+ : Secured and Unsecured collections. : Dealing with debtors queries : Dealing with clients queries : Expert in all tracing tools (Traceps, XDS and CPB) : Sending client reports : Sending target feedback to client : Doing call audits (Quality assurer) : Constructing and sending own sms campaign : Expert in Neados payment system : Expert in Law banking system. : Doing telephonic interviews. : Doing face to face interviews. : Supervisor of the year award for 2014. : Fasset management and leadership 2015. REFERENCE : Maymoena Naicker (Manager). : (Cell-. : (Tell-. REFERENCE : Gordon Mitchel (Manager). : (Cell-. : (Tell-. COMPANY: FNB. PERIOD: 01 August 2015 to 01 June 2016 POSITION: SDV Multi Skilled Customer Care Agent. DUTIES: Assisting customers with application done online for smart devices. : Checking customers qualifying criteria and application status on Hogan banking system. : Confirming customers orders with couriers. : Assisting customers with faulty devices. : Assisting customers with cancellation of orders and collections. : Assisting customers with any queries relating to a smart device. REFERENCE: Justin Nicolaai : 087 - COMPANY: FNB. PERIOD: 01 June 2016 till present. POSITION: SDV Multi Skilled Operations Agent. DUTIES: Approving application. : Checking Qualifying criteria. : Dealing with all applications queries. : Dealing with courier services. : Dealing with collections department: Dealing with branch products and queries. : Checking device stock. REFERENCE : Justin Nicolaai : 087 - PERSONAL ASSESMENT. I am a self motivated team player that is highly focused and can complete any task diligently on my own or in a team, I am a born leader and have a professional work ethic my experience speaks for its self and have a proven track record to perform at the highest level, I have excellent time management skill and a quick learner. Having read your advertisement for the advertised job role with interest, I am writing to outline the skills, knowledge and expertise I have gained as a call centre team leader. I believe that these make me the ideal candidate for the role. I believe that these skills, together with my knowledge and expertise, make me the ideal candidate for the role and please do not hesitate to call me so we can arrange an interview to discuss my application in greater depth. I look forward to hearing from you. Yours faithfully Dominique Van Wyk.