Dominique Valido
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https://www.linkedin.com/in/dominiquevalido/
https://dominiqueva.wordpress.com
Objective
I am versatile, reliable, and efficient with 10+ years' experience in customer service in office settings and in high paced environments. 5+ years' experience in airport setting at FLL. Seeking position with company to use my effective communication plus tons of other skills to help maintain the quality reputation of the company's customer service area.
Skills
Diversified skills include freelancing, dispatching, cash handling, licensed notary, aviation customer service, supervisory and team lead experience, and administrative support. Excellent phone and communication skills. Skilled in leadership roles and high-pressure environments.
Experience
Tead Lead/Telemac
October 2019 to March 2021
I assisted psychics with their busy schedules. I also managed debt collection, handle billing, sales, and up-sell of packages.
hostess/Landshark bar (fll)
November 2015 to October 2019
Presented menus, created and personal dining experience, answered questions, and offered information on menu items, beverages, and specials.
GREETER/CONCERIGE /HARD ROCK HOTEL & CASINO
October 2012 to April 2017
Greeted patrons attending entertainment events. Examined tickets or passes to verify authenticity, using criteria such as color and date issued. Guided patrons to exits or provide other instructions or assistance in the case of emergency.
Dispatcher/Wheelchair Associate/ airserv
September 2014 to April 2015
Assisted patrons to their destination at Fort Lauderdale Airport.
Dispatching work orders for agents of service requests. Maintaining the dispatch system of efficient workflow between dispatchers and associates.
Hourly Supervisor/Toys R'Us
July 2012 to September 2014
Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.
Virtual Customer Service Representative/vhs
July 2011 to June 2012
Assisted fortune 500 companies through thru Arise Work Home program. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Check to ensure that appropriate changes were made to resolve customers' problems.
IT Specialist Assistant/Office Assistant (Summer Youth Program Internship)
July 2011 to August 2011
Answered telephones and other administrative duties. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Assisted IT department, main office and other departments that needed assistance.
Customer Service Representative/File Clerk
CAPITAL RELIANCE
October 2008 to January 2009
Added new material to file records and created new records as necessary. Placed materials into file cabinets according to classification information.
Customer Service Billing and Customer Installation Support /(PRC)
September 2006 to May 2007
Handled customer complaints. Processed billing requests while processing orders/and up sale packages.
Education
Education
Bachelor of Business Administration in Marketing
Southern New Hampshire University - Manchester, NH
2021
General technology diploma
Miami Job Corps Center - Miami, FL
May 2011
High school or equivalent
Miami Carol City Senior High School - Miami, FL
June 2005
certifications
Search engine optimization
Southern New Hampshire University
Issued Apr 2019
620 all lines claims adjuster
Issued Aug 2017
Notary
Issued Jul 2017Expires Jul 2025
ecornel| Bank of America Women’s Entrepreneurship PROGRAM
Bank of America, Ecornel
