Dominique Valido

Dominique Valido

$70/hr
Jane of All Trades
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Miami, Florida, United States
Experience:
15 years
 Dominique Valido -- https://www.linkedin.com/in/dominiquevalido/ https://dominiqueva.wordpress.com Objective I am versatile, reliable, and efficient with 10+ years' experience in customer service in office settings and in high paced environments. 5+ years' experience in airport setting at FLL. Seeking position with company to use my effective communication plus tons of other skills to help maintain the quality reputation of the company's customer service area. Skills Diversified skills include freelancing, dispatching, cash handling, licensed notary, aviation customer service, supervisory and team lead experience, and administrative support. Excellent phone and communication skills. Skilled in leadership roles and high-pressure environments. Experience Tead Lead/Telemac October 2019 to March 2021 I assisted psychics with their busy schedules. I also managed debt collection, handle billing, sales, and up-sell of packages. hostess/Landshark bar (fll) November 2015 to October 2019  Presented menus, created and personal dining experience, answered questions, and offered information on menu items, beverages, and specials. GREETER/CONCERIGE /HARD ROCK HOTEL & CASINO October 2012 to April 2017 Greeted patrons attending entertainment events. Examined tickets or passes to verify authenticity, using criteria such as color and date issued. Guided patrons to exits or provide other instructions or assistance in the case of emergency. Dispatcher/Wheelchair Associate/ airserv September 2014 to April 2015 Assisted patrons to their destination at Fort Lauderdale Airport. Dispatching work orders for agents of service requests. Maintaining the dispatch system of efficient workflow between dispatchers and associates. Hourly Supervisor/Toys R'Us  July 2012 to September 2014 Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching. Virtual Customer Service Representative/vhs July 2011 to June 2012 Assisted fortune 500 companies through thru Arise Work Home program. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Check to ensure that appropriate changes were made to resolve customers' problems. IT Specialist Assistant/Office Assistant (Summer Youth Program Internship) July 2011 to August 2011 Answered telephones and other administrative duties. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Assisted IT department, main office and other departments that needed assistance. Customer Service Representative/File Clerk CAPITAL RELIANCE October 2008 to January 2009 Added new material to file records and created new records as necessary. Placed materials into file cabinets according to classification information. Customer Service Billing and Customer Installation Support /(PRC) September 2006 to May 2007 Handled customer complaints. Processed billing requests while processing orders/and up sale packages. Education Education Bachelor of Business Administration in Marketing Southern New Hampshire University - Manchester, NH 2021 General technology diploma Miami Job Corps Center - Miami, FL May 2011 High school or equivalent Miami Carol City Senior High School - Miami, FL June 2005 certifications Search engine optimization  Southern New Hampshire University Issued Apr 2019 620 all lines claims adjuster Issued Aug 2017 Notary Issued Jul 2017Expires Jul 2025 ecornel| Bank of America Women’s Entrepreneurship PROGRAM Bank of America, Ecornel
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.