Contact-
www.linkedin.com/in/dominiquetaylor-6785a6bb (LinkedIn)
rndproserv.wixsite.com (Portfolio)
Top Skills
Data Entry
Medical Education
Leadership Development
Languages
English
Certifications
Medical Transcription
Dominique Taylor
Executive Management Assistant at RND Professional Data
Services
Jackson, Tennessee
Summary
Seeking a position to purposefully serve as an online business
manager (OBM) in the executive administrative industry where I am
able to express my communication skills and leadership abilities
throughout an organization. My ambition and strong work ethic will
assist with growth and development in the business management
community.
Experience
RND Professional Data Services
Executive Management Assistant
January 2018 - Present
Jackson, TN
An executive online business manager that helps provides owners with a
visionary. I manage large, small, and entrepreneurial business owners daily
day-to-day operations, metrics, staff, and other clients to help grow to their full
potential.
UnitedHealth Group
Sr. Provider Data Specialist
November 2015 - January 2019 (3 years 3 months)
Jackson, Tennessee Area
The Provider Data Specialist is responsible for various activities related to
the provider network database which may include any or all of the following:
outbound calls to providers’ offices, database maintenance, reporting
and extracting data for various reports and analyses, initiating database
improvement. Provider Data Specialists develop and maintain standards for
database integrity and quality assurance, coordinate corrective activities to
clean database and retain users, and manage communication processes with
other departments regarding database improvements. Other responsibilities
include providing feedback to reduce errors and improve processes and
performance, maintaining current provider data to ensure the quality of the
network, and may be responsible for representing the provider network area
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on company IT projects, reporting and tracking provider calls and complaints,
or for the support, coordination, and production of the paper directory cycles.
Lifeline Blood Services
Recruiter
January 2014 - November 2015 (1 year 11 months)
Recruiting various blood types for the West Tennessee area. Communicates
effectively to current and future donors the extreme need for whole blood,
plasma, and apheresis. Assists staff with promotion and advertisment
suggestions for promoting the need for whole blood. Educating the public on
the importance of blood donations daily.
TeleTech
Tax Advisor/Customer Service Rep
November 2014 - January 2015 (3 months)
Home-based Work From Home
Assisted customers with technical questions regarding TurboTax Intuit
services. Worked remotely from a home office with a secure dedicated
phone line. Received incoming calls from customers and transferred to the
appropriate departments.
Apria Healthcare
Customer Quality Specialist
August 2011 - July 2013 (2 years)
Created patient modality intakes while utilizing patient chart information for
durable medical equipment. Collected payments from patients. Maintained
patient confidentiality through HIPPA practices. Qualified various patients for
durable medical equipment using the medical billing and coding procedures
Integrity Solutions
Remote-Medical Transcription Specialist
August 2007 - September 2009 (2 years 2 months)
Remote
Transmitted medical records through EMR (electronic medical records)
database. Transcribed verbatim physician orders, history&physical,
surgical,ER visits, and over 10 different reports daily with a 24-hour
turnaround. Processed medical records through a secure website.
Experienced with voice recognition and quality assurance reports. Worked
on several secure platforms that specialized with medical transcription and
dictation. Transcribed for various acute care facilities remotely.
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Cheyenne Regional Medical Center
Patient Access Specialist/Radiology Tech
August 2004 - April 2009 (4 years 9 months)
Required data elements for scheduling and registration, including patient
demographic, financial information, guarantor information, and relevant notes
associated with the encounter.
Verified insurance eligibility and obtained necessary authorizations for services
rendered.
Calculated and collected the estimated patient portion based on benefits and
contract reimbursement as well as prior balances.
Performed financial assessment for appropriate program assistance.
Communicated the purpose of and obtains patient/legal guardian signatures
on all necessary hospital documents.
Education
Union University
Bachelor of Science (BS), Concentration: Healthcare
Management · (2015 - 2016)
Jackson State Community College
Associate's degree, General Studies · (2013 - 2015)
Ripley High School
High School Diploma , Honors/Regents High School/Secondary Diploma
Program · (2001 - 2004)
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