Dominique Niño Martinez

I am a results-driven professional with over 8 years of experience in IT support, service desk operations, and US healthcare provider services. My background combines technical expertise and customer service excellence, allowing me to deliver dependable and high-quality virtual assistance to clients across various industries.

In my current role as a Service Desk Supervisor at Teleperformance, I lead a team providing Level 1 IT support to internal and external clients. I oversee major incident management, implement ITIL best practices, and ensure quick resolution of technical issues involving Active Directory, VPN, and Microsoft 365. My leadership has improved service quality, reduced downtime, and enhanced overall team productivity.

Previously, I managed a US healthcare provider service team, where I handled claims, eligibility, and pharmacy benefit inquiries. I ensured HIPAA compliance, delivered accurate information, and provided empathetic support to healthcare professionals. My experience has strengthened my communication skills, attention to detail, and ability to work efficiently in fast-paced, remote environments.

I am highly proficient in tools like ServiceNow, Microsoft Intune, Azure Virtual Desktop, NICE CxOne, and Okta, which support my ability to perform administrative and technical VA tasks effectively. My strong background in data management, documentation, and client communication ensures smooth operations for every client I assist.

As a virtual assistant, I am committed to reliability, confidentiality, and continuous improvement. Whether it’s managing email and schedules, troubleshooting systems, or supporting customer service operations, I bring professionalism and initiative to every task. My goal is to help clients stay organized, productive, and focused on what truly matters to their business.