Dominika

Dominika Zielinska-Linkedin Personal Profile / Career Objective.......................................................................... Accredited Counter Fraud Investigator with versatile skill set and experience in customer service, sales and admin support. Recognized skills in data research/analysis and leading team projects. Currently working as a freelancer – Virtual Assistant providing administrative support to small business owners. I am seeking an opportunity to fully utilize and expand my skills and knowledge, while making a significant contribution to the success of the company. Key Skills ..................………………………………………………………………… NVQ3 in Business and Administration Professional Degree of Business Management Counter Fraud Specialist Proficient with Microsoft Office programs including Excel, Word, Outlook and Power Point. Trained in Marketing, Advertising and Public Relations Excellent time management skills Research (Qualitative & Quantitative) Persuasive communicator with creative problem solving skills Ability to network and to create strong business relationships General translation Employment History………………………………………………………………… Fraud Investigator / Civil Servant- Department for Work and Pensions, London, England 2015 – 2019 Key Responsibilities and Achievements: Coordinated investigations with Financial Units, Organised Crime Unit and law enforcement agencies. I successfully resolved all allocated to me cases and exceeded yearly target by 30% Completed required investigations on referred files in a timely manner. I have been repeatedly commended on my work and received bonus/ awards for my performance Collected and examined data, and produced reports on status of financial assets, the transactions records and potential avenues of fraud Undertook enhanced cyber investigation techniques to extract and retain evidence from the internet Benefit Fraud Investigator / Intelligence Officer - Islington Council, London, England 2012 – 2015 Key Responsibilities and Achievements: Initially employed as Benefit Fraud admin support but promoted within 6 months to Benefit Fraud Investigator Worked on major / joint operations with Local Authorities, Metropolitan Police, Department For Work and Pensions and law enforcement agencies Gathered and analysed data obtained via digital channels Designed new database system for suspect claims information which was used across the whole fraud unit Payment Services / Finance officer - Islington Council, London, England 2010 – 2012 Key Responsibilities and Achievements: Initially employed as Business and Administration Apprentice promoted within 10 months to Finance Officer and awarded Advanced Level Apprenticeship Diploma in Business and Administration Organized and managed financial records, generated reports Planned and scheduled meetings and appointments with co-workers and suppliers Processed invoices and payment cancellations Acted as a Single Point of Contact for the Accounts Payable Team Sales Executive Cyber Medic, London, England- Key Responsibilities and Achievements: Business to business and business to customer project management Conducted internal and external product training, prepared and executed sales presentations Actualized strategies to continuously improve customer service and company brand visibility Retained clients by promptly resolving customer complaints, providing value and ensuring quality Clinique Associate, Team Leader - Estee Lauder, London, England 2005 – 2006 Key Responsibilities and Achievements: Served customers, applied makeup, provided skin assessment and advised different skin treatments Mentored team of 10 towards achieving company targets Education……………………………………………………………………………… Institute of Criminal Justice Studies developed in conjunction with the University of Portsmouth, England, 2012 – 2014, Accredited Counter Fraud Specialist Pearsons Education ltd, London, England, 2013 – 2015 BTEC level 3 Certificate and Advanced Award in Core Skills for Investigators, Grade: Merit, London, 2013 – 2015 City and Islington College (Oxford Cambridge and RSA Examinations) London 2010/2012 OCR Level 3 NVQ Diploma Business and Administration Cavendish College, London, England, 2006 - 2008 Certificate in Marketing ( Planning, Analysis, Research, Marketing Mix, Direct Response and Data-base Marketing, Sponsorship and Global Communications ) Certificate in Advertising ( Creative Advertising, Copywriting, Production, Scriptwriting ) Certificate in PR ( Law and Voluntary Codes, Planning, Export, Media Relations, Sponsorship ) Internauka Studium , Wroclaw, Poland,- Associate Degree Of Hotel Trade Technician Commercial High School, Wroclaw, Poland, 1995 – 1999 Professional Degree of Business Management Microsoft Office IT ECDL Extra, Level 2100 Languages……………………………………………………………………………... Polish. Mother language English. Fluent Spanish. Basic