Dominick Cruz

DOMINICK CRUZ Billing Analyst / SME (Accounts Receivable & Payable) PROFILE Responsible for conducting detailed reviews of financial and transactional data, generating precise and compliant invoices, resolving billing discrepancies, and ensuring the accurate and timely execution of revenue-related processes to support organizational financial integrity. PROFESSIONAL EXPERIENCE BILLING ANALYST Accenture Inc. February 2019 - December 2024 Reviewed and verified Accounts Receivable (AR) transactions using SAP Sent dunning notices and Statements of Account (SOA) to customers Uploaded customer invoices to third-party portals Processed bankruptcy filings and related documentation Prepared and sent financial and AR reports to leadership Handled account reconciliation processes Month-end and year-end closing support BILLING ANALYST (CUSTOMER ISSUE RESOLUTION) 3M Service Center APAC Inc. January 2025 - Present Review and distribute the Billing Error Report on a daily basis Prepare and send the Summary Invoices Report Create Customer Invoices Upload customer invoices to the third-party portal Generate and send the Unpaid Invoices Report at month-end SYSTEMS & TECHNICAL SKILLS SAP (AR/AP modules) Customer Portal Outlook Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas) Third-party billing and payment portals Document management and data entry accuracy Strong attention to detail and accuracy Time management and ability to meet deadlines Experience with shared services or BPO environments ACHIEVEMENTS EDUCATION Promoted to the next career level Dalubhasaan ng Lungsod ng San Pablo Recognized as a Top Performer 2012 - 2016 Commended by higher leadership Bachelor of Science in Information Technology