Dominic Ruwa Douglas

Dominic Ruwa Douglas

Technical Support / IT Support Specialist, Virtual assistant(Technical)
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
23 years old
Location:
Mombasa, Coast, Kenya
Experience:
3 years
About

I am a reliable and detail-oriented remote professional with experience in technical support, IT assistance, data handling, and digital services. I enjoy helping individuals and businesses solve problems, improve systems, and maintain smooth day-to-day operations. I am comfortable working independently, following instructions accurately, and delivering quality results within deadlines.

My background includes providing technical and IT support such as troubleshooting basic software and hardware issues, assisting users with system setup, managing accounts, and offering clear guidance to non-technical users. I am patient, a good communicator, and able to explain technical concepts in a simple and friendly way. These skills allow me to support clients effectively and maintain positive working relationships.

In addition to technical support, I have experience with data-related tasks including data entry, data cleaning, spreadsheet management, and basic analysis. I pay close attention to detail, ensuring accuracy and consistency when working with information. I am comfortable using tools such as Google Workspace, Microsoft Office, and online platforms, and I adapt quickly to new systems and workflows.

I also have creative and digital skills, including graphic design and basic video editing for social media content such as reels, shorts, and promotional visuals. This combination of technical, analytical, and creative skills allows me to support a wide range of remote projects and client needs.

I am dependable, self-motivated, and committed to continuous learning. I value clear communication, honesty, and professionalism in every project I work on. My goal is to collaborate with clients who need a dedicated remote professional they can trust to handle tasks efficiently and responsibly.

I am currently seeking remote opportunities where I can contribute my skills in technical support, virtual assistance, data work, or digital services, while continuing to grow professionally and add value to the teams I support.

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