Dominic Pulido

Dominic F. Pulido B-02 Bangus St. Kapitbahayan NBBS Navotas City Tel No: - / - Mobile No: - / - E-mail-Skype ID dominic.pulido Job Target Office Equipment Engineer Technician (Office Equipment Machine) Photocopier, Printer, Fax, Office Machine Technician 20 years’ work experience Employment Experience Cook Island Printing Services Avarua, Roratonga Cook Island July 4 2013 to February 3, 2014 Photocopier Specialist Technician ACP Office Supplies Pte. Ltd. Block 3017 Ubi Road 1 Singapore 408708 September 17, 2012 to June 29, 2013 Copier Technician / Senior Computer Systems Technician Fototechniki Ltd. 64 Achillios St. Athens GREECE November 2005 to August 1 2012 Digital Copier Technician / Field Technician King Faisal Naval Force (Royal Saudi Naval Force) FACOM Jeddah, K.S.A. September 2003 to August 2005 Office Machine Technician / Service Technician Al Alhia General Trading, Abu Dhabi, U.A.E. January 1997 to June 2002 Copier Technician / Automation Technician Mitsu Machine / Datacom System, Makati City PHILIPPINES August 1993 to December 1996 Copier Technician / Service Field Technician Aboitiz Shipping Corporation Port Area Manila PHILIPPINES October 1992 to Jan. 1993 Radio Operator / Technician Duties and Responsibilities All works related to Copier/Printers/Fax. Repair, Service, Setup, Installation; both Technical and IT Networking. Work in workshop (indoor Tech) and Field visit at customer location (Outdoor Tech)  Provide repair and service support in customer’s location, working with Low to Mid-Range              office products in a break/fix mode and production products in a preventative maintenance mode. Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance. Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible. Keep service management informed of potential customer issues in anytime. Participate as a full member of a service workgroup and contribute to the group’s productivity. Demonstrate the required product proficiency by successfully completing the product training. Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training. Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes. Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records. Manage of assigned parts, tools and any other assets provided. Communicate with customers the status of their current service call and address any other service concerns they may have with the product. Present a professional image in all interactions and behaviors. Provide timely and courteous customer service to facilitate customer satisfaction. Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Callbacks. Training Triumph Adler, UTAX, Kyocera Mita Set up Procedure Specification Dismantling and Reassembling Adjustment Service Programs Including Accessories Network connecting (SMTP) TCP/IP (SMB, FTP) Educational Profile Computer Technician- NOVA Computer Institute Quezon City, Philippines - Under Graduate Gen. Radio Communication Operator (GRCO- Samson Institute of Technology Quezon City, Philippines – Graduate High School- Jose Rizal High School Malabon City, Philippines – Graduate Training Seminars 2013 Product Technical Training Lexmark Technical Training Course Cell Phone Repair Basic Computer Operation Productive Work Attitude Jan. 25 to Feb. 1, 2013 Singapore, Singapore May 17-22, 2010 May 2003 April 1997 – October 1997 December 1994 UTAX GmbH Hamburg, Germany CELLFIX Binondo Manila, Philippines Abu Dhabi, U.A.E Makati City, Philippines Skills Photoshop Win PC sign layout, design and edit IT literate to include knowledge of computer Operating Systems Microsoft Office Applications –PC Hardware and Software - Internet I’m self-motivated, adaptable with positive disposition. Highly organized, rapport building, Influencing skills Good accuracy with a high attention to detail. Ability to analyzed problems and apply a resolution using initiative. Have excellent customer service skills, communication skills both written and oral very efficient in time management working to deadline. Personal Profile Age Date of Birth Place of Birth Civil Status Citizenship Religion : 42 : September 26, 1973 : Tondo, Manila Philippines : Married : Filipino : Roman Catholic Licenses National Telecommunication Commission Third Class Radiotelephone Operator Certificate Registration No. 94-3PNCR-2858 Quezon City, Philippine Portfolio DOMINIC F. PULIDO