DOMINIC ONDIGO
Personal Info
Nairobi, Kenya
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www.linkedin.com/in/dominic-ondigo-81b67791
Education
(Sept 2013-Dec 2016)
Bachelor of Science,
Actuarial Science
Mount Kenya University
Additional Skills
Quality Assurance
Data Analysis
Process Improvement
Team Leadership
Digital Mapping
Project Management
Tableau
Languages
English-Advanced
Swahili-intermediate
Profile
A mid-level data quality assurance analyst with over five years of experience detecting and resolving errors, issues, and process faults. Ability to work independently, prioritize workloads, and deliver results aligned with business targets, detailed reports, and complete data to assess and understand project issues. I also have expertise in data analysis for various AI projects.
Professional Experience
Junior Data/Business Analyst
Zoe Feeds-Kitengela, Kenya
Feb 2023 – June 2023
1. Improved Sales Forecasting Accuracy: Developed and implemented a more accurate sales forecasting model, resulting in a significant reduction in forecast errors and better inventory management.
2. Customer Segmentation Strategy: Analyzed customer data to identify distinct segments based on purchasing behavior, enabling targeted marketing campaigns that led to a higher conversion rate.
3. Cost Optimization Analysis: Conducted a comprehensive cost analysis of production processes, identifying inefficiencies and recommending cost-saving measures that contributed to reduced operational expenses.
4. Data Visualization Dashboard: Designed and built interactive dashboards that provided real-time insights into key performance indicators, empowering decision-makers to monitor performance and make informed strategic choices.
5. Process Automation: Automated manual data entry and reporting processes, saving significant time and reducing errors in routine tasks.
Quality assurance analyst
SAMA-Nairobi, Kenya April 2021 – Dec 2022
Management Experience:
Conducted quality checks and evaluated risk-based interactions.
Built and maintained strong working relationships with digital cartographers, including external clients.
Key Achievements:
Consistently ensured precise, top-tier project deliverables through systematic quality checks adhering to guidelines and standards.
Leveraged data insights to devise solutions, enhancing training and quality assurance processes for improved efficiency.
Successfully elevated project work streams by providing comprehensive training and establishing high-quality standards for Sama.
Developed and executed plans on methods and frequencies of assessing quality standards across different work streams, resulting in significant quality improvements.
Achieved a remarkable 20% performance boost in digital cartographers' productivity by identifying and recommending improvements to Team Leaders.
DATA ASSOCIATE
SAMA – Nairobi, Kenya
Sept 2016 – April 2021
Consistently ensured data accuracy and integrity by meticulously reviewing, correcting, deleting, or re-entering data, resulting in error-free records and improved data reliability.
Successfully collaborated with Team leaders to address feedback and identified quality gaps, leading to notable improvements among individual/team members.
Implemented a highly effective data quality workflow, leading to a remarkable surge in productivity and streamlined operations.
Skilfully utilized client feedback analysis to identify crucial insights and implement targeted interventions, enhancing client satisfaction and improving service delivery.
Consistently achieved exceptional quality results by conducting rigorous and comprehensive checks on associates/data operators' work, ensuring strict adherence to the client's required quality standards and surpassing their expectations.
STRENGTHS
Attention to detail
Consistently identified and resolved discrepancies in digital cartographers’ data, reducing the error rate by 40%.
Analytical thinking
Developed a data-driven system for quality using measurement system analysis, resulting in a 20% increase in identifying quality gaps.
Communication
Led regular calibration sessions and provided constructive feedback to team members, resulting in a 15% improvement in QA scores.
ACHIEVEMENTS
Process Improvement Project
Implemented and trained digital cartographers on a new process, resulting in a remarkable reduction in average submission time from one week to two days.
Project success initiative
Achieved exceptional performance across multiple projects, with one project recognized as the best-performing among various DPUs (Delivery Processing Units), maintaining a consistent 98%+ quality rating throughout.
